Vivia Navigator Assistant- Full time, Starting pay 21/hr

The Company

Founded in 2006, Ho’okele Homecare is driven by a commitment to healthcare and the well-being of seniors and individuals with disabilities, providing exceptional care within the comfort of their homes. With 18 years of service, the company has earned numerous awards, including the 2024 Home Care Pulse Award for Employer of Choice. We take great pride in fostering a supportive work atmosphere while also innovating our own technology tailored for the organization.

Role Overview

A Vivia Navigator Assistant presents a professional first point of contact for seniors and their families seeking the caregiving services of Ho’okele Homecare and its new service line Vivia. The main responsibilities involve diligently answering phone calls, actively listening to callers’ needs, providing callers with relevant resources and identifying opportunities to upsell. This individual must follow company confidentiality policies and utilize...