Technical Success Engineer

What We Do:

Kobiton empowers enterprises to accelerate mobile app delivery through manual, automated, and no-code testing on real devices. Kobiton’s AI-augmented mobile testing platform uniquely delivers one-hour continuous testing and integration. Founded in 2016, Kobiton is venture-backed and headquartered in Atlanta. 

At Kobiton, we care a lot about experience - the experience we provide our enterprise customers, the experience our platform enables them to provide their users, and especially the experience we provide our internal customers - our employees. As we empower enterprises to deliver a better mobile experience, we strive to empower our employees by delivering a better work experience. 

We do this by committing to transparency (no, really) and a culture of collaboration, curiosity, and action in which we strive to work well together on things that actually matter. We also offer benefits that actually matter, including company-paid employee health benefits, self-managed (otherwise known as unlimited PTO), and an annual stipend for employee development through our Growbition program. 

Kobiton ranked the 18th Fastest-Growing Company in North America on the 2022 Deloitte Technology Fast 500™ and one of Georgia’s Top 40 Technology Companies in 2022 and 2023. As one of Atlanta’s “Best & Brightest” we’re searching for the best and brightest to join our team and help us continue to deliver the best experiences - internally and externally.

Role Overview: We are seeking a highly skilled and customer-focused Technical Support Engineer to join our dynamic team. The ideal candidate will possess strong technical expertise, particularly in Unix, cloud environments, Kubernetes, and containerized applications. You will play a critical role in deploying and maintaining complex environments, while also providing exceptional support to our customers.

Key Responsibilities:

• Deploy Complex Environments: Successfully deploy and manage intricate technical environments, including Unix-based systems, cloud infrastructures, Kubernetes clusters, and containerized applications.
• Advanced Troubleshooting: Demonstrate strong technical prowess in troubleshooting complex issues. Utilize deep technical knowledge to identify root causes and resolve problems effectively.
• Technical Skills: Apply your understanding of basic networking, Kubernetes, containers, and build pipelines to manage and resolve issues. Continuously update and refine your technical skills to keep pace with evolving technologies.
• Customer Communication: Communicate complex technical concepts and solutions clearly and effectively to customers, ensuring they understand and can navigate minor issues. Provide excellent customer service and support throughout the troubleshooting process.
• Documentation: Maintain accurate and detailed documentation of technical issues, resolutions, and customer interactions.

Requirements

• Tier 3 Support Expertise: Demonstrated experience in Tier 3 support, handling advanced technical challenges and providing in-depth problem resolution.
• Technical Expertise: Proven experience with Unix-based systems, cloud environments, Kubernetes, and containerized applications. Understanding of basic networking and build pipelines.
• Troubleshooting Skills: Solid approach to troubleshooting with the ability to identify root causes and resolve complex technical issues efficiently.
• Customer-Focused Communication: Ability to explain technical concepts and solutions in a customer-friendly manner, including walking customers through minor issues and interpreting log files.
• Personality Traits: Extroverted, outgoing, and capable of working effectively with customers and internal teams.

Benefits

• 100% company-paid Medical, Dental, & Vision insurance for you and 80% company-paid coverage for your family. 
• Self-Managed Paid Time Off (aka Unlimited PTO).
• 401(k) Retirement Plan.
• $1,000 annual stipend for professional development through our Growbiton program. 
• Paid Parental Leave Program, available from day one. 
• Access coffee at Bellwood Coffee Shop and fitness center in the 1776 office for FREE.
• Quarterly Culture program that provides a variety of team-building, social, educational, and wellness events for all team members on the third Wednesday of each month.

Kobiton is proud to be an equal opportunity employer. We care about our people and celebrate our differences. We want to work with talented, collaborative, and innovative people. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other characteristics protected by law.