ServiceNow Administrator

Experience: 10 Years

The Georgia Department of Human Services (DHS), Office of Information Technology, is seeking a qualified candidate for the contractor temporary staffing position of ServiceNow Administrator based in Atlanta, Georgia.

Key Responsibilities

• Assists in developing standard IT configuration and asset management methodology

• Develop CMDB policy, processes, and knowledge base

• Conduct reporting on configuration audits and reconciliation

• Maintains CIs to ensure CMDB accuracy and completeness

• Drives visibility on process adherence and compliance improvement opportunities

• Works with other ITSM processes to understand new requirements and identify how Configuration management can support or replace

• Support and administer the tool for configuration and asset management, ServiceNow Discovery, and additional applications or modules as assigned

• Conduct discovery workshops to uncover and consolidate disparate data sources while managing the expected business outcomes, use cases, the ServiceNow Common Service Data Model (CSDM), and platform governance

• Create and document requirements for efficient process design that includes self-service options with limited manual effort

• Manage the operational integration and centralization of IT Asset Management processes, such as requests and procurement, reports and dashboards, data accuracy/integrity, and extending the scope of Asset Management

• Demonstrate experience in implementing and managing ServiceNow CMDB, CSDM, Hardware and Software Asset Management processes, procedures, and governance

• Draft technical process documentation