ServiceNow Administrator
Apex Informatics
Atlanta, georgia
Experience: 10 Years
The Georgia Department of Human Services (DHS), Office of Information Technology, is seeking a qualified candidate for the contractor temporary staffing position of ServiceNow Administrator based in Atlanta, Georgia.
Key Responsibilities
• Assists in developing standard IT configuration and asset management methodology
• Develop CMDB policy, processes, and knowledge base
• Conduct reporting on configuration audits and reconciliation
• Maintains CIs to ensure CMDB accuracy and completeness
• Drives visibility on process adherence and compliance improvement opportunities
• Works with other ITSM processes to understand new requirements and identify how Configuration management can support or replace
• Support and administer the tool for configuration and asset management, ServiceNow Discovery, and additional applications or modules as assigned
• Conduct discovery workshops to uncover and...