Quality Assurance Manager

We are seeking an experienced and proactive Quality Assurance Manager to oversee the development, implementation, and management of our Quality Management System (QMS). This role is critical to ensuring compliance with regulatory requirements for medical device design and development, consumer product development, and manufacturing in a growing organization. The successful candidate will lead efforts to build and refine our QMS, facilitate regulatory approvals, and promote a culture of quality across the organization. This role will also have a unique opportunity to design, implement, and manage new QMS operations for Kickr’s regulated clients. 

Key Responsibilities

• QMS Development and Oversight:
• Build, implement, and maintain a robust QMS compliant with ISO 13485, FDA 21 CFR Part 820, and other applicable regulations.
• Revise and improve existing QMS processes, ensuring scalability and effectiveness.
• Prepare and lead Quarterly Quality Management Review meetings to ensure that Key Performance Indicators (KPI) are being tracked and met.
• Regulatory Compliance:
• Ensure the company meets all applicable regulatory requirements for medical devices, including ISO 13485, FDA QSR, and EU MDR.
• Prepare and lead internal and external audits, including inspections by regulatory bodies.
• Documentation and Process Management:
• Create, revise, and manage key quality documents, such as Standard Operating Procedures (SOP),forms, templates, risk management files, and design and document control records.
• Oversee the identification and management of Non-conforming product records (NCR) and Corrective and Preventative Action (CAPA) processes, ensuring timely resolution of complaints. 
• Product Development Support:
• Ensure design and development engineering teams properly generate Design History Files (DHF), within the Kickr QMS process to ensure regulatory compliance through all product lifecycle stages.
• Manage design control activities, including verification, validation, and risk management per ISO 14971 both for our internal team and external customers.
• Supplier Quality Management
• Conduct supplier evaluations, audits, and performance reviews.
• Establish quality agreements and ensure supplier compliance with applicable standards.
• Collaborate with suppliers to resolve quality issues and implement corrective actions.
• Training and Leadership:
• Train and mentor team members and clients on quality processes and regulatory compliance.
• Collaborate with cross-functional teams to embed quality in all aspects of operations.
• Manage and track all training records for the Kickr team and our clients.
• Continuous Improvement:
• Identify opportunities to streamline quality processes while maintaining compliance.
• Establish metrics and KPIs to monitor and improve QMS performance.

Requirements

Education and Experience:

• Bachelor’s degree in Engineering, Life Sciences, Quality Management, or a related field.
• Minimum of 7+ years of experience in quality assurance, preferably in the medical device industry.
• Proven track record in building and managing ISO 13485-compliant QMS systems.

Technical Skills:

• Strong understanding of FDA 21 CFR Part 820, ISO 14971, and other regulatory standards.
• Hands-on experience with design controls, risk management, and validation processes.
• Familiarity with eQMS tools and traceability systems.

Leadership and Soft Skills:

• Excellent attention to detail and problem-solving abilities.
• Strong communication and collaboration skills to work across departments.
• Ability to adapt processes for a small company environment while ensuring scalability.

Preferred Qualifications

• Certification in Quality Management (e.g., CQE, CQA, or similar).
• Experience with global regulatory frameworks (e.g., EU MDR, Health Canada).
• Knowledge of statistical tools such as sample size power analysis, Design of Experiments (DOE), Gage Repeatability and Reliability (GRR), Six Sigma, or Statistical Process control (SPC).
• Experience with Minitab Statistical software

Benefits

• Platinum health insurance including dental and vision at no cost to you
• 401K
• Kickr pays ~40% of cost to have dependents on Kickr provided insurance
• Flexible work schedule
• Excellent location in Atlanta’s Upper Westside
• Free t-shirt!
• Salaries for this position are typically in the 100k-145k range with possibilities of going higher for exceptional applicants

At Kickr Design, we are proud of the company culture we have developed over the past few years by hiring awesome people. Engineers that work here can expect to experience the following on the job:

• Around-the-clock access to fully equipped prototyping studio for limitless experimentation
• Variety in project size, type, and industry
• Flexible working hours and scheduling
• Creative, collaborative, multidisciplinary teams led by engineers
• Cutting-edge technologies and research projects
• Relaxed work environment where fun is encouraged