Patient Welcome Specialist

Summary

Responsible for contacting new patients to set up medical devices, monitoring for patients’ initial readings, walking through device setup, and scheduling first contact with patient’s nurse.

Responsibilities

• Contact new patients to set up medical devices such as blood pressure monitors, glucometers, scales, and pulse oximeters
• Assist patients with the setup of their medical devices

• Assist patients with any medical device troubleshooting issues
• Monitor for patients’ initial device readings to ensure that readings are transmitting to monitoring platform
• Input the new patient’s information into the monitoring platform
• Within 24 hours of the equipment’s arrival at the patient’s home:

• Contact the patient and schedule an appointment with the patient’s nurse

• Ensure patient’s medical devices are turned on and the first reading is completed
• Follow proper telephone etiquette and protocol when answering or making phone calls

• Follow-up on no-show new patients until patient has successfully communicated with their nurse
• If patient’s preferred language is anything other than English, coordinate appropriate communication to meet the needs of the patient

Please note our interview process: application reviewed, one way video interview, workplace personality assessment, interview through Microsoft Teams, offer extended if applicable

Requirements

• Administrative experience
• Healthcare experience

• Familiarity with EMRs
• Familiarity with soft phone lines
• Attention to detail
• Friendly, problem-solving demeanor

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Training & Development

• Work From Home
• Full Time (40 hours), Monday-Friday
• $17-19 per hour