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Front Desk Patient Advocate

FusionSleep

Sandy Springs, georgia


Job Details

Not Specified


Full Job Description

FusionSleep is an accredited, independent medical practice that is 100% dedicated to sleep medicine.

We are currently seeking friendly and detail-oriented individuals to join our team as a Front Desk Patient Advocate at our FusionSleep locations. This position will be located at our Suwanee, Johns Creek PKWY location. As a Front Desk Patient Advocate, you will be the first point of contact for our patients and will play a crucial role in providing exceptional customer service and support throughout their visit.

Responsibilities

  • Manage the front desk and waiting room area
  • Greet patients with kindness and maintain a high level of professionalism throughout the patients experience.
  • Verifying and updating patient demographics and insurance verification.
  • Communicating with providers to facilitate smooth flow of clinic 
  • Scheduling patient appointments for sleep studies, clinic appointments, DME and support. 
  • Determining patients' financial responsibility; including preparation of financial agreements and proper estimates for future services 
  • Collecting copays 
  • Assisting patients with questions regarding account balances, benefits or general insurance inquiries 
  • Educating patients on our services and what to expect
  • Preparing new patient charts
  • Ensuring patients complete pre-registration in a timely manner
  • Maintaining inventory of all front office supplies 
  • Performing and/or assisting with other administrative duties and projects as assigned 
  • Generating fee tickets and daily close responsibilities 
  • Responding to patient emails, text and calls
  • Maintaining excellent customer service 

Requirements

  • One (1) year of experience working in a medical/clinic setting preferred 
  • Minimum of two (2) years of general clerical experience 
  • Entry level Medical Assistant preferred 
  • Sleep Medicine or Respiratory Care experience preferred 
  • Care Cloud Practice Management preferred 
  • EMR system experience required

Benefits

Full Medical, Dental, and Vision Benefits

401k + Match

15 Days of PTO

10 Holidays

Employee Sleep Program

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