Email Customer Service Representative

Description

Spa Sydell Integrative Aesthetics is dedicated to enhancing the health and beauty of our clients through exceptional service and innovative treatments. We pride ourselves on our commitment to customer satisfaction and are seeking a passionate Email Customer Service Representative to join our dynamic team.

As an Email Customer Service Representative, you'll be at the forefront of our client interactions, providing support and assistance via email to ensure the best experience possible. Your role will include addressing customer inquiries, managing bookings, and resolving any issues that may arise.

Job Responsibilities:

• Respond to customer emails promptly, professionally, and courteously.
• Assist clients with scheduling, rescheduling, and canceling appointments.
• Provide detailed information about services, promotions, and products.
• Resolve customer issues and complaints effectively while maintaining a positive experience.
• Uphold Spa Sydell's brand values and standards in all communications.
• Collaborate with other team members to facilitate seamless client service.

Hours may vary based on the company's needs, and flexibility is essential.

Requirements

Job Requirements:

• Exceptional written communication skills.
• Strong attention to detail and a customer-oriented mindset.
• Ability to manage multiple inquiries effectively.
• Proficiency in using email platforms and basic computer applications.
• Strong problem-solving skills and ability to work independently.
• Experience in customer service, preferably in the beauty or wellness industry.
• History of punctuality and reliability.