Remote Customer Service Associate

OZ Digital LLC is seeking a Remote Customer Service Associate to join our team. As a Remote Customer Service Associate, you will be responsible for providing outstanding customer support and ensuring customer satisfaction. This is a remote position, allowing you to work from the comfort of your own home. If you have excellent communication skills and a passion for helping others, we want to hear from you!

Responsibilities:

• Handle customer inquiries and provide solutions via phone, email, and chat.
• Assist customers in navigating through our products and services.
• Resolve customer issues and complaints in a timely and professional manner.
• Escalate complex issues to appropriate teams as needed.
• Maintain accurate and detailed customer records.
• Collaborate with cross-functional teams to address customer needs and improve processes.
• Stay updated on product knowledge and company policies.
• Meet or exceed performance metrics and goals.

Requirements:

• Previous customer service experience is preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving and analytical skills.
• Ability to multitask and prioritize tasks effectively.
• Empathetic and patient with a commitment to providing exceptional customer service.
• Proficient in using customer support software and tools.
• Ability to work independently and remotely with minimal supervision.
• Flexible work schedule to accommodate customer needs.

About Us:

OZ Digital LLC is a leading global technology consulting and solutions provider. We are committed to delivering innovative and business-focused solutions to help our clients achieve their goals. At OZ Digital LLC, we value teamwork, continuous learning, and a customer-centric approach. Join our team of dedicated professionals and contribute to our mission of transforming businesses through technology.

Requirements

• Previous customer service experience is preferred.
• Excellent communication and problem-solving skills.
• Ability to work independently and remotely with minimal supervision.
• Flexible work schedule to accommodate customer needs.

Qualifications:

• High school diploma or equivalent.
• Proficiency in using customer support software and tools.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Work From Home