Remote Customer Service Associate

OZ Digital LLC is seeking a Remote Customer Service Associate to join our team. As a Remote Customer Service Associate, you will be responsible for providing outstanding customer support and ensuring customer satisfaction. This is a remote position, allowing you to work from the comfort of your own home. If you have excellent communication skills and a passion for helping others, we want to hear from you!

Responsibilities:

• Handle customer inquiries and provide solutions via phone, email, and chat.
• Assist customers in navigating through our products and services.
• Resolve customer issues and complaints in a timely and professional manner.
• Escalate complex issues to appropriate teams as needed.
• Maintain accurate and detailed customer records.
• Collaborate with cross-functional teams to address customer needs and improve processes.
• Stay updated on product knowledge and company policies.
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