Manager, Charter & Incentive Sales - North America

Job Summary

The Manager, Charter & Incentive Sales - North America is responsible for all sales inside the United States and Canada for incentive and full ship charters. The Manager, Charter & Incentive Sales - North America will be responsible for in market travel for sales events, roadshows, and face to face meetings to drive revenue. Connections and relationships are an integral part of this role, and the right candidate will have an established connection to the MICE Industry. This role will be customer and client facing and will involve covering multiple time zones with extensive domestic travel.

Essential Job Duties

• Represent Crystal Cruises in North America by overseeing all market segments as they relate to MICE Sales.
• Manage and drive strategy for key accounts, key prospects, and partnerships in the North American market segments.
• Responsible for achieving revenue targets through development and execution of sales strategy – through excellent customer service and protection of the brand integrity.
• Devote attention to the business development and solicitation of business opportunities with sound analytics, plans and events supported by return on investments information.
• Develop strong relationships with decision makers.
• Creation and implementation of a sales and trade marketing action plan in partnership with the Senior Director of Sales.
• Assess opportunities and trends that complement Crystal Cruises marketing strategy.
• Conduct weekly sales presentations in-person or virtually.
• Submit a sales plan including summary of key appointments and return on investment.
• Coordinate familiarization trips and site inspections with selected key accounts and opportunities.
• Plan, organize and execute client engagement events including product presentations, sales trips, sales missions, luxury MICE trade shows, and roadshows.
• Provide support for the coordination of ongoing research of the travel industry (local and national market) to detect market trends and related information for the development of new revenue-generating strategies.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Functions, duties, responsibilities, and activities may change at any time with or without notice.

Work Environment

Works in a typical office environment with quiet-to-moderate noise generated by computer printer, fax machine and light traffic. Travel will be required up to 50% domestic and 10% internationally.

Expected Hours of Work

The position is full-time and frequently requires working additional time outside of normal business hours.

Requirements

Education:

Bachelor’s degree in Sales, Marketing, Advertising, Communications, or related field preferred.

Experience:

4-7 years of experience in Meetings, Incentives, Corporate Event Sales. Prior Cruise Line sales is preferred.

Skills/Qualifications:

• Innovative – able to think creatively and regularly thinks ‘outside of the box.’
• Persistent – is tenacious despite encountering setbacks and obstacles.
• Optimistic – believe the future will be positive and demonstrates a positive attitude in all situations.
• Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint programs.
• Familiarity with marketing tactics and strategies for North America.
• Crisis communication experience and ability to operate calmly in high pressure and/or short-deadline situations.
• Must be highly detailed-oriented with strong organizational and follow-up skills.
• Team player with a positive attitude who works well cross-functionally.
• Resourceful, creative self-starter who takes initiative to learn processes and get things done with little supervision.
• Ability to multi-task and thrive in a fast-paced environment where strategic brand-building efforts are priority – start-up experience a plus.
• Understanding of Global Events in the MICE Sector.
• Enthusiastic – Demonstrates passion and enthusiasm and is wager and excited towards own goals.
• Analytical – logically analyses facts, data, and situations.
• Takes initiative – understands what needs to be accomplished and proceeds within the accountabilities of the job.
• Organized – Can place and maintain order in an environment and situation.
• Demonstrate an entrepreneurial spirit.