IT Service Desk Technician - Level 1

Why CIO Technology Solutions?

• Cutting-Edge Technology: We're leaders in the technology industry, constantly pushing boundaries and exploring new solutions for our clients.
• Client-Centric Approach: At the heart of our mission is an unwavering commitment to our clients, and you'll be their primary advocate.
• Collaborative Environment: Join a team of forward-thinkers and work closely with a diverse group of professionals who share your dedication to excellence.

General Duties

• Support Microsoft Windows desktop and server technologies
• Consult with clients and offer guidance on technology use and best-practices
• Responsible for providing detailed documentation regarding your tickets and providing follow-up with clients in a timely manner
• Communicate the need for escalation promptly if you are unable to resolve the issue
• Provide fast and friendly tech support to end-users, IT managers, and C-level executives

Requirements

• Bachelor’s Degree, business related field preferred, or equivalent experience
• Minimum of 1 year experience working in a 50+ user Windows desktop/server environment
• Well-rounded Microsoft desktop technology experience and user support
• Experience supporting the following: expert with Windows, exposure to Windows server technology, active directory and common network protocols
• Motivation and drive to develop yourself personally and professionally
• Strong communication skills both verbal and written
• Excellent customer service skills

Benefits

• PTO Package, including 15 days off in Year 1
• IRA Package with 100% match
• Frequent company events, lunches and other perks
• Business casual attire
• Referral Bonuses
• Complete Insurance package (includes health, dental, vision, life, and ancillary coverage options)
• Community Volunteering Program with PTO Comp
  
• Comp $35,000.00 to $45,000.00