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IT Service Desk Technician - Level 1

CIO Technology Solutions

Tampa, florida


Job Details

Full-time

3/19/2024


Full Job Description

Why CIO Technology Solutions?

 

  • Cutting-Edge Technology: We're leaders in the technology industry, constantly pushing boundaries and exploring new solutions for our clients.
  • Client-Centric Approach: At the heart of our mission is an unwavering commitment to our clients, and you'll be their primary advocate.
  • Collaborative Environment: Join a team of forward-thinkers and work closely with a diverse group of professionals who share your dedication to excellence.

General Duties

  • Support Microsoft Windows desktop and server technologies
  • Consult with clients and offer guidance on technology use and best-practices
  • Responsible for providing detailed documentation regarding your tickets and providing follow-up with clients in a timely manner
  • Communicate the need for escalation promptly if you are unable to resolve the issue
  • Provide fast and friendly tech support to end-users, IT managers, and C-level executives

Requirements

  • Bachelor’s Degree, business related field preferred, or equivalent experience
  • Minimum of 1 year experience working in a 50+ user Windows desktop/server environment
  • Well-rounded Microsoft desktop technology experience and user support
  • Experience supporting the following: expert with Windows, exposure to Windows server technology, active directory and common network protocols
  • Motivation and drive to develop yourself personally and professionally
  • Strong communication skills both verbal and written
  • Excellent customer service skills

Benefits

  • PTO Package, including 15 days off in Year 1
  • IRA Package with 100% match
  • Frequent company events, lunches and other perks
  • Business casual attire
  • Referral Bonuses
  • Complete Insurance package (includes health, dental, vision, life, and ancillary coverage options)
  • Community Volunteering Program with PTO Comp
  • Comp $35,000.00 to $45,000.00

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