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Front Desk Receptionist

SAP USA Truck & Auto Parts

Miami, florida


Job Details

Full-time


Full Job Description

As the Receptionist at SAP Truck & Auto Parts USA, you will be the first point of contact for our company. Your role is pivotal in creating a welcoming environment and ensuring smooth communication and operations within the office. You will handle inquiries, provide information to the public, customers, and visitors, and manage various administrative tasks.

 Key Responsibilities:

  • Prepare coffee for management if not already made.
  • Turn on lights in the reception area upon arrival.
  • Check general voice messages for the company.
  • Greet visitors with a warm smile and a professional demeanor.
  • Provide high-quality customer service to all visitors and personnel.
  • Offer water or coffee to visitors and guide them to the appropriate person or meeting room.
  • Maintain visitor logs and ensure unauthorized personnel do not access restricted areas.
  • Answer calls with the greeting: "Good Morning/Afternoon, SAP USA. How can I help you?"
  • Manage call transfers, voicemails, and take manual messages when necessary.
  • Follow specific protocols for handling important sales-related calls and prospective customers.
  • Check and sort the mailbox daily.
  • Maintain contact information for key personnel and external partners, ensuring they are readily accessible.

 

Administrative Support:

  • Scan and electronically file documents into NetSuite for the Sales, Purchasing, and Logistics departments.
  • Follow specific procedures for naming and saving files in NetSuite.
  • Create and update prospect and client profiles in the NetSuite system.
  • Ensure proper documentation is obtained and approved for new client setups.

 

Office Maintenance:

  • Report any IT issues to Ciegate Technologies.
  • Maintain cleanliness and order in the reception area, conference rooms, kitchen, and executive office.
  • Lock supply drawers and turn off lights before departing.

    

Requirements

  • Excellent communication and interpersonal skills.
  • Strong organizational and multitasking abilities.
  • Proficiency in Microsoft Office Suite and familiarity with NetSuite or similar CRM systems.
  • Ability to maintain a professional and positive demeanor in a fast-paced environment.
  • Prior experience as a receptionist or in a similar administrative role is preferred.
  • Bilingual Preferred (English/Spanish)

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Paid Time Off (Vacation, Sick & Public Holidays)

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