Customer Service Representative

Mogul is seeking a friendly and proactive Customer Service Representative to join our dedicated team. In this role, you will be the first point of contact for our clients, providing exceptional service and support that reflects our commitment to customer satisfaction. Your responsibilities will include addressing customer inquiries, resolving issues, and ensuring that all interactions align with our company's standards of excellence. We value a positive and upbeat attitude, as you will play a key role in building strong relationships with our customers. If you are an effective communicator, enjoy helping others, and thrive in a fast-paced environment, we would love to see your application and have you contribute to the exceptional customer experience we offer at Mogul.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely manner.
• Provide accurate information about our products and services.
• Resolve customer complaints and issues effectively and professionally.
• Document customer interactions and maintain accurate records.
• Collaborate with other teams to streamline processes and improve customer experience.
• Identify trends in customer feedback and suggest improvements to services.
• Assist in training new team members and share best practices.

Requirements

• High school diploma or equivalent; additional education or certifications in customer service is a plus.
• Proven experience in a customer service role or similar position.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a customer-first mindset.
• Familiarity with customer service software and tools.
• Ability to work well under pressure and handle difficult situations calmly.
• Strong organizational skills and attention to detail.