Customer Service Representative

About Us: Nitro Green Lawns is a lawn care company that provides professional lawn maintenance and treatment services. Here's a description of their services:

Services:

1. Lawn Fertilization: Customized fertilizer applications to promote healthy growth and green color.

2. Weed Control: Effective weed control measures to prevent unwanted growth and maintain a lush, weed-free lawn.

3. Pest Control: Treatment for common lawn pests like white grubs, chinch bugs, and billbugs.

4. Lawn Aeration: Aeration services to improve soil drainage, reduce soil compaction, and promote healthy root growth.

5. Overseeding: Overseeding services to fill in bare spots, thicken turf, and improve lawn density.

Job Description: We are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service, resolving customer complaints, and promoting our products and services.

Responsibilities:

1. Answer Customer Inquiries: Respond to customer calls, emails, and chats in a timely and professional manner.

2. Resolve Customer Complaints: Investigate and resolve customer complaints in a fair and courteous manner.

3. Promote Products and Services: Promote our products and services to customers, and provide information on pricing, features, and benefits.

4. Process Customer Orders: Process customer orders, including handling payments, and ensuring accurate and timely delivery.

5. Maintain Customer Records: Maintain accurate and up-to-date customer records, including contact information, order history, and customer preferences.

6. Collaborate with Team Members: Collaborate with team members to resolve customer issues, and provide feedback on customer service processes.

7. Meet Performance Metrics: Meet or exceed performance metrics, including customer satisfaction, first-call resolution, and sales targets.

Requirements

• High school diploma (or equivalent)

• Valid driver’s license

• Excellent customer service and communication skills

• The ability to work well as part of a team

• The ability and willingness to work outside

• Basic mechanical ability and tool usage (preferred)

• Basic computer skills

Benefits

• Flexible schedule
• 100% Remote position (Work from home)
• Hands on training
• Life insurance
• Health insurance reimbursement
• Industry-leading resources and technology
• Paid Time Off (PTO)
• Pay Advance and Next Day Pay!
• 401(K)
• Medical, Dental and Vision – Voluntary Life/Disability