Call Center Supervisor- Brandon

OneTouch Direct is a leading provider of contact center solutions, partnering with Fortune 500 companies to deliver exceptional service and support. We are currently seeking a highly motivated and experienced Call Center Supervisor to join our team in Brandon, FL.

In this role, you will be responsible for supervising a team of agents, ensuring productivity, quality, and overall performance goals are met. The ideal candidate will have strong leadership skills, excellent communication abilities, and a proven track record of driving results in a fast-paced call center environment.

Responsibilities:

• Manage a team of call center associates, providing clear direction and support to maximize performance and achieve goals
• Monitor team performance metrics and provide coaching and feedback to improve performance
• Develop and implement strategies to drive productivity and ensure adherence to company policies and procedures
• Prepare and deliver performance reports and updates to management
• Stay up-to-date with industry trends and best practices to continuously improve call center operations

Requirements:

• High School diploma or equivalent; Bachelor's degree preferred
• Minimum of 2 years of call center supervisory experience
• Proven ability to lead and motivate a team to meet or exceed performance goals
• Excellent communication and interpersonal skills
• Strong knowledge of call center operations and best practices
• Ability to work in a fast-paced, dynamic environment
• Proficient in Microsoft Office Suite

About OneTouch Direct:

At OneTouch Direct, we believe that our employees are our greatest asset. We are committed to creating a positive and inclusive work environment where everyone has the opportunity to thrive and grow. Join our team and be a part of something special!

Requirements

Competencies:

• Strong leadership and team management skills
• Excellent communication and interpersonal skills
• Ability to analyze data and make data-driven decisions
• Strong problem-solving and decision-making abilities
• Ability to work under pressure and meet tight deadlines
• Knowledge of call center operations and best practices

Education and Experience:

• High School diploma or equivalent; Bachelor's degree preferred
• Minimum of 2 years of call center supervisory experience
• Proficient in Microsoft Office Suite

Benefits

• A management team that cares
• Consistent growth over the past 10 years
• Excellent compensation & benefits package
• High energy work environment
• Family oriented culture
• Referral Bonuses
• Paid time off (PTO)
• 401K
• Health Benefits