Call Center Supervisor- Brandon

OneTouch Direct is a leading provider of contact center solutions, partnering with Fortune 500 companies to deliver exceptional service and support. We are currently seeking a highly motivated and experienced Call Center Supervisor to join our team in Brandon, FL.

In this role, you will be responsible for supervising a team of agents, ensuring productivity, quality, and overall performance goals are met. The ideal candidate will have strong leadership skills, excellent communication abilities, and a proven track record of driving results in a fast-paced call center environment.

Responsibilities:

• Manage a team of call center associates, providing clear direction and support to maximize performance and achieve goals
• Monitor team performance metrics and provide coaching and feedback to improve performance
• Develop and implement strategies to drive productivity and ensure adherence to company policies and...