Call Center Representative - USA BASED ONLY

CES POWER is looking for a motivated and enthusiastic Call Center Representative to join our customer service team. In this pivotal role, you will act as the first point of contact for our clients and play a critical role in ensuring customer satisfaction. You will handle incoming calls, respond to inquiries, manage complaints, and provide accurate information about our products and services. The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and possess a strong customer-centric mindset. If you are passionate about helping others and enjoy solving problems, this is the perfect opportunity for you to grow your career with a leading company that values its employees and their contributions.

Responsibilities

• Answer incoming calls and respond to customer inquiries in a professional and timely manner.
• Assist customers with order status, product information, and service-related questions.
• Resolve customer complaints and issues effectively and efficiently.
• Maintain accurate customer records and document all interactions in the system.
• Follow up with customers to ensure their needs have been met and issues resolved.
• Collaborate with team members and other departments to enhance the customer experience.
• Stay updated on product knowledge and service offerings to provide accurate information.

Requirements

• High school diploma or equivalent required; additional education in customer service or a related field is a plus.
• Experience in a call center or customer service environment preferred.
• Strong verbal and written communication skills.
• Ability to handle challenging situations with a calm demeanor.
• Proficiency in using computer systems and databases for tracking customer interactions.
• Ability to work flexible hours, including evenings and weekends as needed.
• Strong interpersonal skills and a commitment to excellent customer service.