Amtelco / Inbound Call Script Programmer

Inbound Call Script Developer / Amtelco Programmer

For over a decade, AnswerHero has been working with thousands of small businesses to support their call answering needs. We keep it simple: AnswerHero cares for our employees, and our employees care for our clients. As we continue to grow stronger and larger, we’re looking for a talented Inbound Call Script Developer to join our team and play a critical role in creating efficient, innovative, and customer-focused call flows.

What You’ll Do
As the Inbound Call Script Developer, you will:

• Design, develop, and implement call, chat, SMS, and email flows/scripts for inbound contact center operations.
• Monitor, evaluate, and refine call flows for optimal performance and customer satisfaction.
• Analyze call center account success to identify opportunities for improvement and optimization.
• Collaborate with Business Development, Contact Center, and Customer Service teams to align scripts with customer needs and business goals.
• Create and maintain comprehensive documentation for call flows and associated systems.
• Assist with technical problem-solving and ensure seamless system integration.
• Maintain a rotating on-call schedule for emergencies.

Requirements

You’ll thrive in this role if you:

• Have a knack for technical concepts like variables, conditional logic (if/then), and branching case scenarios.
• Communicate effectively and enjoy collaborating with diverse teams.
• Can work both independently and as part of a team to meet deadlines.
• Are eager to learn and proficiently use Amtelco Intelligent Series software (training provided).
• Have experience in inbound call script development (preferred).
• Have knowledge of SQL, JSON, or telephony systems (a plus).
• Are detail-oriented, solution-focused, and driven by results.
  

Preferred Qualifications

• High school diploma or equivalent required.
• At least four years of work experience, with strong writing skills and a business-focused mindset.
• Proficient in MS Office and detail-oriented.
• Positive and enthusiastic about improving processes and solving challenges.

Benefits

What Makes Us Different
At AnswerHero, we’re not just a call center. We provide professional live answering and virtual receptionist services tailored to meet the unique needs of small and medium-sized businesses across the U.S. We prioritize communication, professionalism, and long-term client relationships by offering reliable, trustworthy services that exceed expectations.

You’ll work in an environment that fosters teamwork, innovation, and a commitment to delivering exceptional customer experiences. We believe in empowering our employees with training, support, and career growth opportunities.

Room for Growth

We're a growing company with plenty of opportunities for career advancement. We believe in growing together! We offer a comprehensive benefits package including: health, dental, vision insurance as well as a 401k retirement plan, paid time off, and many other perks!

Ready to Be a Hero?
If you’re excited about using your technical expertise to enhance AnswerHero’s services and create impactful call flows, we’d love to hear from you. Apply today to join a team where your contributions will make a real difference!