Amtelco / Inbound Call Script Programmer

Inbound Call Script Developer / Amtelco Programmer

For over a decade, AnswerHero has been working with thousands of small businesses to support their call answering needs. We keep it simple: AnswerHero cares for our employees, and our employees care for our clients. As we continue to grow stronger and larger, we’re looking for a talented Inbound Call Script Developer to join our team and play a critical role in creating efficient, innovative, and customer-focused call flows.

What You’ll Do
As the Inbound Call Script Developer, you will:

• Design, develop, and implement call, chat, SMS, and email flows/scripts for inbound contact center operations.
• Monitor, evaluate, and refine call flows for optimal performance and customer satisfaction.
• Analyze call center account success to identify opportunities for improvement and optimization.
• Collaborate with Business...