Translation and Customer Experience Specialist

RP Professional Services, LLC (RP) is a rapidly growing government consulting firm headquartered in Ashburn, Virginia. We're an 8(a), Service-Disabled Veteran-Owned Small Business (SDVOSB) that exclusively enables the missions of U.S. Federal agencies through superior mission support and technology integration. Our dedication to our employees and clients is driven by our promise to deliver Excellence, Value, and Flexibility. "People, not just Resources" is more than our motto; it's the foundation on which we are built! At RP, we take pride in who we are and what we deliver.

 In support of these objectives, RP is recruiting a Translation and Customer Experience Specialist to support the U.S. Agency for International Development (USAID)’s Bureau for Management's Office of Acquisition and Assistance (M/OAA). This position sits within the M/OAA Communications team, which is also designated as the Agency’s Industry Liaison. The Industry Liaison offers an open door to organizations that want to connect with the Agency.  The team manages the WorkwithUSAID.gov platform and a variety of different social media accounts. Over the past year, WorkwithUSAID.gov has expanded to include content in French, Spanish, and Arabic and will soon be launching the site in Portuguese.

The individual will help to oversee WorkwithUSAID.gov’s translations, with a focus on enhancing the Agency’s customer experience for non-native English speakers.

The position’s duties shall include, but not be limited to: 

• Manage translation and interpretation requests and activities, with support from a translation vendor.
• Support the enhancement of customer experience in languages other than English for the WorkwithUSAID.gov platform.
• Support the management and improvement of a translation management system (TMS) for WorkwithUSAID.gov.
• Assist with the management, creation, and quality control of WorkwithUSAID.gov content.
• Assist in drafting and editing written materials, including talking points, blogs, and other materials for internal and external stakeholders in other languages. 
• Research, develop, and coordinate social media in other languages across the Work with USAID social media channels.  
• Support the development and execution of the Industry Liaison Communications and Engagement Strategy.
• Attend meetings, prepare meeting minutes, and brief the Industry Liaison on M/OAA-related meetings. 
• Perform other duties as assigned by the M/OAA Communication Director or by the Director of M/OAA, including special projects as needed.

Requirements

• Must have the ability to obtain a USAID Facilities Access Clearance
• Must be a U.S citizen
• Bachelor’s degree with five years of professional relevant work experience or master's degree and three years of relevant professional experience.

Experience:

• Proficiency in other languages (native speaker level), such as Arabic, French, Portuguese, or Spanish, is strongly desired.
• Experience with TMSs, such as Trados or CrowdIn, is required.
• Experience with neural machine translation (NMT), such as Microsoft’s Azure AI Translator, DeepL, Google Translate, etc., is required.
• Outstanding proofreading and editing capabilities.
• Strong interpersonal communication abilities.
• Understanding of social networking tools. 
• Ability to meet deadlines, set priorities, and work independently. 
• Experience with graphic design tools (like Canva, and Adobe tools) is strongly desired.
• Familiarity with content management systems (Strapi, WordPress, etc.) is strongly desired.

Instructions for Applicants:

Please submit a resume and cover letter to apply for this position. The cover letter should be tailored to specifically address your interest in and experience with customer experience, translation management systems, vendor management, and USAID communications.

Don’t check off every box in the qualifications listed above? Please apply anyway! From RP's inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone's responsibility. We encourage all to apply to this role for the opportunity to join the RP team!

Benefits

• Health Benefits: Medical, Vision, Dental
• 4% retirement match with 100% vesting
• Company paid STD and LTD
• Company paid basic life insurance
• Competitive PTO package

RP Professional Services, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.