Technical Operations Specialist

Varjo is a Finnish mixed and virtual reality technology company. We are known for mixed reality that looks and feels just as real as the real world. Founded in 2016, Varjo is doing business in more than 40 countries worldwide, with headquarters in Helsinki and Washington D.C. And the immersive computing revolution has only just begun.

Our team designs and develops hardware, software and services that are now a symbol of the highest quality across the industry. Varjo’s VR and XR solutions are already being used to train astronauts, design vehicles, and many more professional use cases across the world’s leading companies.

Our multicultural team consists of talents from all around the world, and our daily working language is English. We believe in the power of diversity – where different experiences, backgrounds, and ideas drive innovation and results. 

Requirements

The role of the Technical Operations Specialist is to ensure extreme customer satisfaction by providing and supporting internal teams, including System Integrators, Sales, and Technical Support. 

You will be working from the Varjo office, communicating with different teams within the company, preparing demo equipment, testing devices, and experiencing the best XR devices on the planet.

You get to work hands-on with our new products, and latest PC hardware. You might already have experience and are looking for a new, exciting direction, or you might be at the beginning of your career. 

This is a full-time position located in Arlington, DC. Commuting from other cities in the Capital Area is a possibility we can discuss and support.

What You’ll Be Doing

• Maintaining device and spare stock
• Coordinating and making shipments out for spares and loan pool
• Coordinating and processing customer returns
• Performing easy inspections and tests for returning devices
• Maintaining the demo room

Our Expectations

• Bachelor’s degree, or similar, in a technical area. 
• Experience as a Technical Support / Specialist, Technician, Customer Support, Support Staff or similar roles 
• Practical experience of hardware maintenance including installing, examining, testing and/or replacing hardware and peripheral components 
• High interest and curiosity to work with latest technology products, especially within VR/MR ecosystem.
• Ability to work independently and as part of a group to accomplish individual and team objectives.
• Ability to absorb and retain information quickly. 
• Strong communication skills, both written and verbal

By Joining Us, You’ll Get

• Opportunity to take part in creating the new state-of-the-art in virtual and mixed reality experiences.
• A low-hierarchy culture with minimal bureaucracy and maximum opportunity for you to take charge of your work.
• Flexible working conditions, competitive salary, and great benefits.
• An international working environment with tons of opportunities to learn and grow with the company.
• The possibility to select the tools and methods you want to use to do your job effectively
• Premium employee medical coverage with life insurance and disability benefits

Ready to jump into the exciting world of VR/XR? Apply now. Please include your CV and a link to your LinkedIn profile.