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Senior Applications Engineer (CRM/Foundation Software)

Fawkes IDM

Washington, district of columbia


Job Details

Full-time

3/15/2024


Full Job Description

Responsibilities:

  • IT owner of several enterprise solutions owned by the Business Development team;
  • Act as the IT liaison for Business Development. This will require a sound understanding of law firm business development workflows and needs;
  • Work on application implementations, upgrades, enhancements, troubleshooting and roadmaps;
  • Provide direct oversight and management of various solutions, as assigned;
  • Act as subject matter expert for those systems and provide technical support, as needed;
  • Ensure the health and stability of all solutions owned;
  • Be able to speak the language of the business development team in order to perform analysis of processes, application features and configurations, end user questions, etc.;
  • Build, maintain and advance a strong relationship with Litera, IntApp and other vendors;
  • Understand the roadmap for specific offerings and demonstrate strong knowledge of the MarTech\Business Development space;
  • Monitor, track and report on performance and capacity. Responsible for capacity planning;
  • Work with the relevant IT teams in developing and delivering enhancements and new capabilities. Drive and manage those efforts;
  • Deliver recommendations to the business and IT leadership based on an understanding of the platform, roadmap and related business drivers;
  • Maintain current and accurate architecture and support documentation for use by both engineering teams and support staff;
  • Adhere to and participate in IT’s Change Management, SDLC and incident management processes;
  • Collaborates in the creation and use of training and Quality Assurance materials and activities for applications supported;
  • Provides coaching to junior analysts; and
  • Work with Quality Assurance on test scripts, procedures, and remediation.

Requirements

  • 2+ years’ Foundation experience and equivalent working with CRM solutions (required);
  • 7+ years’ of information technology experience (required);
  • 5+ years’ experience working with and supporting enterprise platforms (required);
  • Advanced knowledge of multi-tier architecture including servers, databases, proxies, load balancing, trust/access rights, certificates, and integrations;
  • Advanced knowledge of Windows Server including IIS, services, scheduled tasks, logging, and configurations;
  • Knowledge of system integrations including APIs, web services, FTP, and database to database;

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