Remote Business Analyst (VA ESI)

Founded in 2003, IT Concepts’ core values – customer-centricity, teamwork, driven to deliver, innovation, and integrity – ensure we work together to be the best, realize objectives, and make a positive impact in our communities. We intentionally created and sustain our ITC culture that embraces change, experimentation, continuous learning, and improvement. We bring our design thinking problem-solving approach that challenges assumptions, prioritizes curiosity, and invites complexity to deliver innovative, efficient, and effective solutions. As we continue to grow in the support of our government customers, we are looking for driven and innovative individuals to join our team. 

IT Concepts seeks an experienced Business Analyst to support the Department of Veterans Affairs. In this role, the clinical informaticist will support integrated health practice agile development teams responsible for offering professional and technical health informatics (HI) solutions to standardize clinical workflows and processes throughout the VHA Enterprise. The Business Analyst will collaborate with providers, program analysts, health systems specialists, information architects, and other experts on the agile team to provide health informatics expertise and develop solutions for the VHA Electronic Health Record. 

Location: This position can be performed from a remote working environment while supporting Eastern Time working hours.

Responsibilities: 

• Work within a cross-functional agile team of Subject Matter Experts (SMEs), Health Informatics Specialists, and clinical professionals to assess and analyze clinical workflows in the VA Enterprise. The goal is to improve healthcare outcomes and standardize clinical workflows within the VA EHR ecosystem. 

• Create lean business cases that include feature descriptions and metrics to demonstrate the value of the team's solutions. 

• Responsible for creating documents for EHR training with appropriate terminology, abbreviations, graphics, examples for training presentations, and well-written narratives. 

• Analyze and create electronic health records' clinical workflows (e.g., surgical, primary care, dental, specialty care, pharmacy) and clinical data to define new approaches that increase the quality of patient care and provider and patient satisfaction.   

Requirements

• 8+ years of experience as a Business Analyst
• Business Analyst experience supporting hospitals or medical facilities/centers.
• Bachelor's degree from an accredited college or university.
• Value Stream Mapping: Experience developing value stream maps or business process/workflow mapping as is Lean Six Sigma certification. 

• SAFe Agile/Agile: Understand basic agile principles, methodologies, and tools, develop lean business cases, and write feature canvases and user stories. 

• Analytical Thinking: Understanding healthcare subject matter to identify KPIs and recommend what and how they should be measured, as well as the ability to qualitatively and quantitatively analyze these metrics. Experience validating, interpreting, and analyzing clinical concepts, data, workflows, and trends using standard practices and techniques, such as Value Stream Maps 

• Project Management: Ability to deliver within Sprint timelines, proactively maintain project momentum, anticipate needs, and minimize risks. Adaptability to pivot with changes in requirements and/or ad hoc client requests. Experience using Jira to manage work and meet project deadlines. 

• Delivery: Ensure high-quality work products through effective prioritization, organization, and curiosity. Advanced skills in MS Forms, MS PowerPoint, MS Excel, SharePoint, reporting and analytics tools. Excellent written and presentation skills. 

Preferred: 

• Healthcare Informatics: Experience in a healthcare environment strongly preferred, understanding of healthcare from a business standpoint in how hospitals/clinics operate (eg. Referrals to specialty care.
• Lean Six Sigma Yellow Belt+ certification.

Clearance requirements: 

• Must be able to obtain and maintain a Public Trust clearance.
• Must be a US Citizen or possess a Green Card.

Benefits

The Company

We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence.

We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015) and two CMMI ML 3 ratings (DEV and SVC).

Industry Recognition

Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.

Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award

Benefits

We offer great benefits – Competitive Paid Time Off, Medical, Dental and Vision Insurance, Identity Theft Protection, Legal Resources Coverage, 401(k) with company matching with NO vesting period.  ITC Health benefits have a $0 premium for certain plans for eligible employees.

We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development.  Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development.

We work hard, we play hard. ITC is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.

AAEO & VEVRAA

ITC is an Affirmative Action/Equal Opportunity employer and a VEVRAA (Vietnam Era Veterans' Readjustment Assistance Act) Federal Contractor. As such, any personnel decisions (hire, promotion, job status, etc.) on applicants and/or employees are based on merit, qualifications, competence, and business needs, not on race, color, citizenship status, national origin, ancestry, sexual orientation, gender identity, age, religion, creed, physical or mental disability, pregnancy, childbirth or related medical condition, genetic information of the employee or family member of the employee, marital status, veteran status, political affiliation, or any other factor protected by federal, state or local law.

ITC maintains a strong commitment to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements.

As a part of our VEVRAA compliance efforts, ITC has established an affirmative action plan that outlines our commitment to the recruitment, hiring, and advancement of protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness.

We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary, and it will not impact your eligibility for employment.

Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness.

How to Apply

To apply to IT Concept Positions- Please click on the: “Apply for this Job” button at the bottom of this Job Description or the button at the top: “Application.”  Please upload your resume and complete all the application steps. You must submit the application for IT Concepts to consider you for a position.  If you need alternative application methods, please email careers@useitc.com and request assistance.  

Accommodations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email careers@useitc.com.   #ITCCareers