Program Operations Manager

Our Minds Matter (OMM) 

Program Operations Manager, full-time

About Our Minds Matter

Our Minds Matter (OMM) is working toward a day when no teen dies by suicide. Driven by research and led by teens, OMM clubs create safe, brave spaces where young people build social connections, practice self-care and healthy habits, and offer peer-to-peer mental health support. Originally founded as the Josh Anderson Foundation, we began with five schools in Fairfax County in 2012 and a sole employee: founding Executive Director Lauren Anderson, who named the organization in honor of her brother, Josh, who died by suicide at the age of 17. In the decade-plus since our founding, OMM has grown to become the leading provider of peer-to-peer mental health programming for teens in the DC Metro Area (DMV). We are a majority BIPOC-led organization currently supporting a network of 149 clubs in high schools, middle schools and teen centers nationwide, with the majority located in the DMV.  

The Role

The Program Operations Manager will play a pivotal role in ensuring the smooth functioning of our programs by overseeing operational processes, managing resources, and implementing strategies to enhance efficiency and effectiveness. 

The Program Operations Manager will report directly to the Chief Program Officer. They will be responsible for ensuring the seamless integration of technology, systems, and processes to enhance program efficiency, scalability, and performance.They will work with the rest of the program team and other stakeholders to align operational activities with program goals and objectives. The Program Operations Manager will supervise support roles and contracted staff for measurement and evaluation initiatives. 

Competencies needed to be successful in the role:

• Technology & Systems Management 
• Process Optimization 
• Data Management 
• Problem-Solving

OMM’s Commitment to Diversity, Equity, and Inclusion 

Pursuing diversity, equity, and inclusion is a moral imperative for Our Minds Matter (OMM), and integral to our work of empowering students to improve their overall school culture around mental health so that no teen dies by suicide.

OMM affirms the inherent dignity of each employee and person we work with while dismantling any inequities within our organization’s policies, programs, and services, creating an inclusive environment where all can flourish and become one’s best self. We are building a community whose members have diverse cultures, backgrounds, and life experiences. Vital to this is leadership and staff who are representative of the communities we serve, providing culturally competent and accessible curriculum and resources and constantly learning from and adapting to the communities we work with. 

OMM strongly encourages members of historically marginalized communities to apply for this position, in particular individuals who identify as Black, Indigenous, Latine or other People of Color, immigrants, people with disabilities, people who are gender expansive, members of the LGBTQ+ community, and individuals from economically disadvantaged backgrounds. OMM does not discriminate on the basis of class, race, color, sex, marital status, sexual orientation, gender identity, veteran status, political ideology, age, creed, religion, ancestry, national origin, or the presence of any sensory, mental or physical disability. Excepting any undue hardship, OMM will provide reasonable accommodations upon request for candidates taking part in all aspects of the selection process.

Key Responsibilities

Operational Oversight/Development[45%] 

Tasks related to this job include:

• Develop and implement program operational policies, procedures, and best practices to support program objectives 
• Identify areas for improvement and implement solutions to optimize operational efficiency and streamline workflows
• Identify and mitigate against potential risks and vulnerabilities that may impact program delivery or outcomes
• Monitor and assess program operation systems and processes on an ongoing basis and adjust as needed 
• Oversee the processing and onboarding of new OMM clubs and leads
• Developing and managing program supply inventory and vendors
• Support logistics of programming events such as leadership training and campaigns
• Ensure internal and external program resources and assets are updated on various platforms, such as the Intranet and website. 

Technology & Systems Management [40%] 

• Lead the ongoing development and maintenance of Salesforce, including customization, workflows, automation, and reporting
• Oversee the technical aspects of the program sections of the website, ensuring that it is scalable, secure, and optimized for user experience
• Manage integrations between the website, Salesforce, and other digital platforms to enhance data flow and streamline processes
• Use Google Analytics and other data platforms to track and analyze website traffic, user behavior, and campaign performance
• Provide regular reports and insights to inform program decisions and improve marketing and operational strategies.
• Collaborate with program, development, and other teams to develop data-driven strategies for digital growth

• Manage IT projects from conception to completion, including timelines, budgeting, and coordination with vendors and external partners.
• Ensure compliance with industry regulations, data protection standards (GDPR, etc.), and cybersecurity protocols
  

Impact Monitoring  [10%] 

Tasks related to this job include:

• Utilize Salesforce and comply with other OMM procedures to record and track program metrics, note program implementation trends, and identify challenges and gaps 
• Track and analyze data related to content utilization and engagement across the website and social media 

Other Responsibilities [5%]

Assist with event planning and other projects as needed. Tasks related to this job include: 

• Assist in other fundraising and operations efforts as needed
• Contribute to the team in a meaningful and genuine way 
• Ensure receipts and classing for all program expenses are completed promptly

Requirements

Required Qualifications

• 3-5 years of  experience in operations management, with a track record of successfully managing complex initiatives
• Proficiency in software such as WordPress, Salesforce, and Tableau
• Strong understanding of Google Analytics, with experience in web traffic analysis and reporting.
• At least two years of experience in inventory management, logistics, or supply chain operations 
• Proven experience in developing, documenting, implementing and improving processes
• Strong understanding of technology infrastructure, software development life cycle, and system integration best practices
• Data analysis and reporting 
• Experience in developing and maintaining Standard Operating Procedures  
• Strong communication skills 

• Highly organized and detail-oriented

• Demonstrated ability to take the initiative and work autonomously
• Ability to effectively work with Google Drive and social media platforms
• Demonstrated commitment to advancing diversity, equity and inclusion
• Valid criminal background check via state police and Child Protective Services

Desired Qualifications

• Advanced degree in Business Administration, Technology, Computer Science or related field 
• Ability to use data visualization tools (e.g., Tableau, Google Analytics) 
• Certifications in Salesforce 
• Knowledge of cybersecurity best practices and data protection regulations 
• Experience with API integrations
• Strong leadership skills with the ability to motivate team members to achieve goals and objectives 
• Comfortable and skilled in using various social media platforms such as Instagram, TikTok, Facebook, Twitter, etc. 
• Passion for improving mental health, especially in our teen population

• Flexibility for planned evening and weekend work hours

*While the role is open to all candidates within reasonable commuting distance from our DC office, there is a preference for DC residents.

Benefits

Compensation and Benefits

The salary for this full-time position ranges from ($66,000 - $99,000)

OMM offers generous benefits that include:

• Full premium coverage of medical, vision & dental benefits
• Generous Paid-time off (PTO) policy of 25 days/ year for new employees
• Paid leave for all 11 federal holidays, one Floating Holiday, a 2-week summer break at the start of July, and the week between Christmas and New Years
• 401k retirement plan with 3% match immediately and 4% match after 3 years of service
• Flexible spending accounts 
• Office expenses, technology and cell phone reimbursement
• Paid parental leave 
• Flexible hours and teleworking
• Professional development stipend

Location

Primary office location is 1100 15th St NW, Washington, DC 20005. This is a hybrid position, with all staff reporting in-person on Wednesdays of each week. The role may potentially require an additional day in office to fulfill various responsibilities associated with the needs of the program. 

How to Apply

To apply, please follow this link: https://apply.workable.com/our-minds-matter/j/8CF0661460/

Please let us know what accommodations you might need when applying or if asked to be interviewed.