Program Manager (DHS)

Founded in 2003, IT Concepts’ core values – customer-centricity, teamwork, driven to deliver, innovation, and integrity – ensure we work together to be the best, realize objectives, and make a positive impact in our communities. We intentionally created and sustain our ITC culture that embraces change, experimentation, continuous learning, and improvement. We bring our design thinking problem-solving approach that challenges assumptions, prioritizes curiosity, and invites complexity to deliver innovative, efficient, and practical solutions. As we continue to grow in the support of our government customers, we are looking for driven and innovative individuals to join our team.

IT Concepts is looking for an experienced Program Manager to support our contract with the Department of Homeland Security/ Unites States Citizens and Immigration Services (DHS/USCIS) Office of Chief Data Officer (OCDO) Data Strategy Support Services (DS3). As a Program Manager, you will lead the advancement of the USCIS Data Strategy by overseeing activities in data management with data governance and sharing, data standards, and data quality, to business intelligence with agency-side reporting, and advanced analytics with data scientist research and automation support. You will be managing a team of consultants, engineers, and analysts to ensure this project is well-managed and within USCIS’ specified budget.

Location: This position will be performed primarily in a remote setting with occasional onsite customer visits in Washington, D.C.

Responsibilities:

• Responsible for leading overall performance, service delivery, and quality of project deliverables completed under this contract
• Act as primary customer contact for project activities, leading project review sessions with the customer to discuss cost, schedule, and technical performance
• Establish milestones, monitor adherence to master plans and schedules, and identify program problems and obtains solutions, such as allocation of resources or changing contractual specifications
• Provide status updates on tasks as required and attend weekly status meetings.
• Responsible for completion of administrative tasks such as the compiling of reports that detail program activity to supply client with status and progress of projects
• Contribute to process improvement initiatives as it relates to improving program delivery.
• Verify that the program produces the required deliverables of quality, within the specified constraints of time and cost and to achieve the potential benefits defined in the business case
• Organize, plan, and execute staffing requests with qualified resources and facilitate needed contract actions
• Communicate challenges and potential risks to the client, as needed, and develops mitigation strategies
• Lead strategic working sessions, both internal and with clients
• Assist client with eliminating the manual upload processes currently in place

Location: The HQ for DHS is in Washington DC. Primary work location will be Telework, but in the office as needed.

Requirements

• A bachelor's degree
• Strong customer orientation and conflict resolution skills
• Senior-level knowledge, skills, and experience in federal government project management leading system sustainment efforts for federal government implementations
• PMP certification, FAC-PPM certification, or equivalent
• Ten (10) years of program management experience, including tracking and planning projects
• Ten (10) years of experience working with business stakeholders within a cross-functional matrix environment.
• Experience leading large data programs in the federal space.
• Experience supporting DHS
• Experience implementing enterprise-wide data strategies and analytics using agile methodologies at the federal level
• Must be a U.S. Citizen

Strongly Preferred:

• USCIS clearance – Public Trust level
• Experiencing leading data programs at DHS

Clearance:

• Willing to complete Suitability/Clearance process for customer.

Benefits

The Company 

·        We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence. 

·        We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015) and two CMMI ML 3 ratings (DEV and SVC). 

Industry Recognition 

·        Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C. 

·        Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award 

Benefits 

·        We offer great benefits – Competitive Paid Time Off, Medical, Dental and Vision Insurance, Identity Theft Protection, Legal Resources Coverage, 401(k) with company matching with NO vesting period.  ITC Health benefits have a $0 premium for certain plans for eligible employees. 

·        We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development.  Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development. 

·        We work hard, we play hard. ITC is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy. 

AAEO & VEVRAA 

·        ITC is an Affirmative Action/Equal Opportunity employer and a VEVRAA (Vietnam Era Veterans' Readjustment Assistance Act) Federal Contractor. As such, any personnel decisions (hire, promotion, job status, etc.) on applicants and/or employees are based on merit, qualifications, competence, and business needs, not on race, color, citizenship status, national origin, ancestry, sexual orientation, gender identity, age, religion, creed, physical or mental disability, pregnancy, childbirth or related medical condition, genetic information of the employee or family member of the employee, marital status, veteran status, political affiliation, or any other factor protected by federal, state or local law. 

·        ITC maintains a strong commitment to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements. 

·        As a part of our VEVRAA compliance efforts, ITC has established an affirmative action plan that outlines our commitment to the recruitment, hiring, and advancement of protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness. 

·        We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary, and it will not impact your eligibility for employment. 

·        Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness. 

How to Apply 

·        To apply to IT Concept Positions- Please click on the: “Apply for this Job” button at the bottom of this Job Description or the button at the top: “Application.”  Please upload your resume and complete all the application steps. You must submit the application for IT Concepts to consider you for a position.  If you need alternative application methods, please email careers@useitc.com and request assistance.    

Accommodations 

·        To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email careers@useitc.com.    #itccareers