Membership, Operations and Events Manager

The Regional Airline Association (RAA) is seeking a organized and engaging Membership, Operations, and Events Manager to join our dynamic team. As the Membership, Operations, and Events Manager, you will be responsible for ensuring the smooth functioning of the association's membership program, overseeing day-to-day operational activities including basic financial invoicing and reporting, and planning and executing a variety of events. This is an exciting opportunity to contribute to the success of the association and make a positive impact on the regional airline industry. 

Responsibilities include:

The Membership, Operations, and Events Manager will play a key role in managing the association's membership programs and coordinating various operational and event-related activities. Your responsibilities will include:

• Developing and implementing strategies to attract and retain associate members
• Managing the membership database, processing applications, updating member information, and ensuring data accuracy
• Responding to member inquiries and providing exceptional customer service
• Maintaining the online member directory, processing regular and associate member dues invoices and applying payments
• Working with outside accountants to provide standard association bookkeeping responsibilities such as lockbox monitoring, maintaining monthly deposit schedules and allocating revenues and invoices to proper programs  
• Planning and executing association events, including conferences, workshops, webinars, and social gatherings
• Coordinating event logistics, such as venue selection, contract negotiation, catering, audiovisual setup, and attendee registration
• Collaborating with internal teams and external vendors to ensure successful event execution
• Preparing event budgets, tracking expenses, and evaluating event success
• Overseeing the Association's scholarship foundation awards and donor solicitations
• Assisting with the development and execution of marketing and communication strategies to promote association events and membership benefits
• Providing project management for the Association's Annual Report 
• Helping to monitor and maintaining association websites and social media accounts, ensuring up-to-date and engaging content

Requirements

• Minimum of five years of experience in membership management, operations, and event planning
• Strong project management and organizational skills and attention to detail, with the ability to multitask and prioritize effectively
• Excellent written and verbal communication skills, able to write with a professional and engaging tone
• Exceptional ability to build and maintain strong relationships with members, associate members, and internal teams
• Proven problem solver, able to make sound decisions quickly
• Proficiency in using membership management software and event management platforms
• Experience with budgeting and financial management support
• Proficient in Microsoft Office Suite and familiar with website content management systems and social media platforms
• Able to work independently as well as collaboratively in a fast-paced, deadline-driven environment
• Flexible and adaptable, with a positive and proactive attitude
• Passionate about providing exceptional service to association members
• Bachelor's degree in business administration, hospitality management, or a related field is preferred
• The position is hybrid, with at least three in-office days each week; successful candidates must reside in or be willing to relocate to the Washington, DC metropolitan area.

If you are a detail-oriented, organized, and enthusiastic professional with a passion for membership management, operations and event planning, we would love to hear from you! Join our team at the Regional Airline Association and help us create meaningful experiences for our members and advance the regional airline industry.

Benefits

As a member of the RAA team, you will have the opportunity to contribute to and enjoy a supportive work environment, and make a difference in an organization where your role is mission-critical and valued. RAA is an equal opportunity employer and is committed to creating an inclusive environment for all employees. 

Salary range: USD $80,000 - $105,000 annually with discretionary bonus opportunity. Individual compensation packages are based on various factors unique to each candidate, including skillset, experience, qualifications and other job-related factors.  

Benefits: RAA is highly focused on employee quality of life and offers a choice of employer-sponsored medical, dental and vision plans; and provides employees with life insurance at no cost. RAA offers a 401K plan with employer match and a discretionary profit sharing program. RAA offers 12 weeks paid parental leave to qualified employees and Paid Time Off begins at 22 days per calendar year and increases with longevity. RAA additionally offers 14 paid holidays and paid leave for community service and voting.