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Lead BMC Remedy/Helix Service Desk Professional

Job Details

Washington, district of columbia


Job Details

Full-time


Full Job Description

Lead BMC Remedy/Helix Service Desk Professional

Astor & Sanders Corporation (Astor) is an award-winning IT solutions provider headquartered in McLean, VA and is seeking a Lead BMC Remedy/Helix Service Desk Professional. This is a full-time position based onsite in Washington DC.

Roles and Responsibilities:

  • Manage and coordinate the activities of the Service Desk team
  • Ensure timely resolution of incidents and service requests in accordance with defined SLAs
  • Provide technical support and guidance to the Service Desk team
  • Monitor and analyze performance metrics to identify areas of improvement
  • Work heavily with BMC Remedy and Helix
  • Participate in project planning and implementation related to the Service Desk
  • Stay up-to-date with industry trends and best practices in IT service management
  • Additional duties as assigned

Requirements

  • Must be a US Citizen or Green Card Holder
  • Bachelor’s degree in Computer Science, Information Technology, or other related fields
  • Minimum four (4) years of experience administering, maintaining, and developing BMC Helix IT Service Management Software.
  • ITIL 4 Managing Professional certification, required
  • BMC Certified Professional, required

Benefits

Astor & Sanders Corporation (www.astor-sanders.com) offers a unique, stimulating and challenging environment that fosters individual growth and rewards performance. Astor & Sanders Corporation ( #Astor ) is an Equal Opportunity Employer.  

Some of our competitive benefits include: 

  • Generous Paid Time Off (PTO) and all Federal Holidays off
  • Comprehensive Health Coverage
  • Retirement Savings Plan
  • Pre-Tax Benefit Programs
  • Wellness and Work-Life Support
  • Professional Development
  • Performance and Referral Bonuses
  • Life and Disability Insurance

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