ITIL Change Management Analyst
DMV IT Service
Washington, district of columbia
Job Details
Contract
Full Job Description
Job Title: ITIL Change Management Analyst
Location: Washington, DC (Hybrid)
Employment Type: Contract
About Us:
DMV IT Service, headquartered in Washington, DC, is a premier provider of tailored IT solutions and staffing services nationwide. We specialize in delivering expert IT support, robust cybersecurity measures, and custom website and application development to enhance business efficiency and security. Our commitment extends to aligning top-tier talent with organizations, ensuring that our clients achieve their technological and operational objectives.
Job Overview:
We are seeking an experienced ITIL Change Management Analyst to join our dynamic team in Washington, DC. This role involves collaborating with IT and business partners to align technology solutions and processes with organizational strategies within the Service Management function. The successful candidate will govern and improve ITIL disciplines such as Change, Release, and Configuration Management, ensuring the smooth implementation of changes to maintain service continuity.
Requirements
- Govern critical Service Management processes, including Change, Release, and Configuration Management.
- Review and evaluate change requests to ensure compliance with established policies and procedures.
- Facilitate key meetings such as daily operations, Change Advisory Board (CAB), and Post Implementation Review (PIR) sessions.
- Collaborate with stakeholders to identify and implement process improvements and best practices.
- Monitor and analyze metrics to assess process effectiveness and customer satisfaction.
- Assist in developing user manuals, knowledge databases, and training materials for Service Management processes.
- Coordinate approvals, assess risks, and develop mitigation plans for requested changes.
- Validate pre- and post-implementation milestones, including testing, scheduling, and backout plans.
- Promote ITIL Service Management principles to both business and IT teams, fostering a culture of excellence.
- Participate in formal reporting and analysis of IT Operations to identify trends and opportunities for improvement.
- Leverage ServiceNow for reporting, dashboard creation, and KPI tracking.
Qualifications:
- Demonstrated experience in IT Service Management roles.
- ITIL v3 or v4 Certification (Practitioner certification preferred).
- Proficiency with the ServiceNow platform, including reporting and KPI development.
- Strong understanding of IT operations and Service Management functions.
- Excellent communication and facilitation skills.