Digital Business Analyst/ Technical Writer

If you are a detail-oriented, creative problem-solver who loves to deliver on the promise of digital to improve lives, then the Digital Business Analyst/ Technical Writer role at Interactive Strategies is for you.

As our new Digital Business Analyst/ Technical Writer, you will work with a talented team of account managers, designers, and developers to carefully document functional and technical requirements that lay the foundation for our web projects' success. You will also be instrumental in providing oversight to ensure we have properly implemented those requirements. Plus, you'll be doing it for exciting and meaningful non-profit, association, and corporate clients who are making a positive impact in the world.

Responsibilities

As a Digital Business Analyst/ Technical Writer, you will have a broad range of responsibilities in shaping the future of the company and developing websites on behalf of our clients. These responsibilities include, but are not limited to:

Manage the business requirements process, coordinating with the client and internal teams to define, clarify and finalize requirements for Web applications:

• Establish requirements delivery and review schedules.
• Perform critical analysis on information consolidated from multiple sources; identify and resolve conflicts, and break down high-level information into detailed, workable technical requirements for development teams.
• Create user-interface flow diagrams that help visually demonstrate system architecture and create requirements documentation.
• Develop documentation that effectively translates proposed wireframes into detailed functional requirements.
• Serve as a cross-check during the development of wireframes to ensure they do not pose undue technical challenges later in the development process.
• Coordinate activities and tasks through Teamwork, including scrum master tasks and other best practices constructed during agile development.

Manage integration testing, user acceptance testing (UAT) and functionality testing:

• Review development deliverables to ensure they meet requirements and quality standards.
• Validate and resolve UAT issues with the development team.
• Report progress of QA tasks to the project team.

Conduct accessibility testing using Silktide or similar products.

Identify opportunities for process and tool improvements and drive those from concept to implementation.

Requirements

We're looking for someone with talent and a passion for technical analysis and requirements for development who has the following:

• Minimum of 4 years' experience in writing technical requirements.
• 4+ years of experience working on complex web development projects and exposure to QA testing.
• Experience with content-management systems, such as Drupal, Sitecore or WordPress.
• Experience with development methodologies (Agile, SCRUM, etc.)
• Extremely proficient in Teamwork and Teamwork Spaces.
• Experience with Silktide or similar accessibility software.
• Experience with Axure or Figma highly desired.
• Strong verbal and written communication skills with the ability to describe the technical concepts to both technical and non-technical audiences.
• Ability to think strategically and create innovative solutions to complex technology problems.
• Strong organizational skills, with the ability to work across multiple projects and multi-task while still meeting deadlines.
• Extremely detail-oriented with a strong passion for your work.
• Curiosity to learn about new web technologies.
• Desire to seek professional development opportunities and participate in the broader technology community.

Qualities you bring to the table

While we value your analyst skills, your ability to thrive in our environment is equally important. Therefore, we're looking for a candidate with the following characteristics:

• Creative. You bring passion to your work and find creative ways to problem-solve with clients.
• Collaborative. You lead the collaborative process to finalize the functionality of all deliverables.
• Strategic. You understand communication is at the heart of creating a positive client experience and can maneuver through challenging situations with ease.
• Intuitive. You're someone with that canny ability to always think one step ahead and see where the world is headed.
• Committed. You’re committed to valuing diversity and contributing to an inclusive working and learning environment.
• Confident. You're friendly, professional and poised, whether you're brainstorming with our team, running meetings or making client presentations.
• Passionate. You love what you do, give everything you've got and are continually seeking ways to grow in your craft.
• Friendly. You work well with the team and appreciate feedback. You contribute ideas in a positive manner. You’re also a great listener.

Annual Compensation: $65,000 - $85,000

Location: Remote-US, Hybrid- Washington D.C.

Benefits

We have a simple motto when it comes to company culture, "Everyone deserves to come to work and be happy." This means a few things: (1) we care as much about the quality of your experience as we do about budgets, (2) we find the strengths in each employee and nurture them, (3) we encourage a culture that values innovation and creative freedom, and (4) we want you to have fun while you’re at the office. We may be an agency, but we understand that you have a life outside of work.

We allow our employees creative freedom. We treat them with respect. We value their opinions. In that spirit, we offer the following benefits:

• Company-sponsored health, vision, and dental insurance
• Pre-tax Flexible Spending Account (FSA)
• Profit sharing
• 4 weeks of vacation/sick time from day one; 5+ weeks at year 3
• Company-paid short-term and long-term disability
• Company-paid Life and AD&D insurance
• 11 paid holidays
• 401k with company match
• New business and employee referral bonuses
• Professional development opportunities
• Flexible work schedule
• Pre-tax DC Metro SmartBenefits

A LITTLE ABOUT US

We're a well-respected interactive agency in downtown Washington, DC, known for deep strategic thinking. We strive to cultivate a collaborative, innovative environment where people feel valued, respected, and free to push creative boundaries—all while finding balance between work, home, and life outside the office.

Interactive Strategies is a certified LGBTBE business and equal opportunity employer that values workplace diversity. We believe that diverse voices and viewpoints are critical to producing great work and helping our clients represent themselves effectively.