Coordinator, Matching Gifts

(Who We Need): 
World Central Kitchen, Inc. (WCK) is hiring for the full-time non-exempt position of Coordinator, Matching Gifts to join our growing Development team. In this role, you will be part of the team responsible for providing customer service to generous supporters of World Central Kitchen and internal stakeholders. You will learn about the lifecycle of matching gifts, respond to company and donor inquiries about this charitable giving channel, and maintain, update, and confirm matching gift information through various portals. You will be communicating in writing or on the phone with WCK donors, helping answer inquiries and resolving issues related to employee matches. In this role, you will be helping educate employers and donors about the process of matching gifts.

You will report to the Manager, Donor Experience and join the Development team in providing excellent customer service to the people and organizations supporting our mission.

Our Mission (What We Do): World Central Kitchen (WCK) is first to the frontlines, providing meals in response to humanitarian, climate, and community crises. This role requires a sincere commitment to WCK’s mission, please join our passionate team and truly help make a difference in the world!

Location (Where You Are): This position is intended to be hybrid, based in Washington DC, with 2-3 days on-site per week.

Responsibilities (What You Do): 

• Develop knowledge of WCK’s mission, programs, giving channels, and fundraising platforms to effectively assist with current and future donors.
• Gain a thorough knowledge of the matching gift channel, understand the matching gifts administration landscape.
• Complete donation verifications and donation forms in a timely manner.
• Respond to donor and corporate/foundation inquiries on issues related to matching gifts.
• Help identify incoming donations as matching gifts and retrieve and process donor files.
• Keep matching gift donor portal information up to date.
• Research and record donor attributions and designations of donations.
• Help respond to inquiries to the WCK donation email account, prioritize work, research issues, escalate as necessary, and respond promptly.

Requirements

(Who You Are): 

• 1-3 years of experience with customer supporting roles. Bachelor’s degree desirable.
• Experience in business writing and proofreading.
• Ability to analyze and interpret information and solve problems.
• A dynamic communicator with an upbeat attitude and the ability to interact seamlessly with individuals at all levels. Multilingual skills and multi-cultural experience appreciated.
• Excellent organizational and time management skills, with the ability to multitask and prioritize effectively.  
• Tech proficiency with Microsoft Office Suite, Google Workspace, Slack, Dropbox and ability to navigate multiple software platforms at once. Experience working with spreadsheets and data entry.
• Actively embody empathy and compassion in interactions with staff and stakeholders, fostering an inclusive supportive environment.

Preferred candidates will also have a bachelor’s degree (or 3 years of relevant work experience in lieu of a degree), previous experience working in a fundraising or development environment, multilingual skills and multi-cultural experience.

Application & Cover Letter
This application requires a cover letter that explains your interest in this position and in working for WCK. Applications without a letter will not be considered. Please apply early as we will consider applications on a rolling basis and may stop accepting new applications without notice.

References and Background Checks
To help ensure the safety of our communities and our teams, our selection process will include reference and background checks, subject to any legal or regulatory requirements.

Equal Opportunity
WCK is an equal opportunity employer committed to inclusion and diversity and to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics.

Applicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of employment at this time.

E-Verify
For US based employment, WCK participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. Please view the E-Verify posters here with important information.

Para empleados en los EEUU, WCK participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE.UU.. Los empleadores sólo pueden utilizar E-Verify una vez que usted haya aceptado una oferta de trabajo y completado el Formulario I-9. Haz clic aquí para ver los carteles de E-Verify con información importante.

No recruiters or agencies, please.

Benefits

• ZERO premium medical, dental, and vision plans including for dependents within 30 days
• 403(b) retirement account with 50% match up to 8% of employee salary deferrals within 30 days
• 100% employer-sponsored group life and disability insurance within 30 days
• Paid Time Off including vacation, sick, and personal leave plus paid holidays 
• Growth Opportunities
• Employee Assistance Programs

• Annual salary reviews and other benefits as detailed in the Personnel Manual

Salary Range: $25.00 - $28.00 USD Per Hour