Vice President of Customer Success

Are you ready to make your mark with a true industry disruptor? Session AI, the pioneer of in-session marketing, is looking to add talented team members to help us grow into the premier revenue tool for e-commerce. We work with some of the leading brands nationwide and we innovate how brands connect with and convert customers.

Session AI is a cutting-edge technology company revolutionizing the way businesses engage with their customers. Our AI-driven solutions empower businesses to deliver exceptional customer experiences and drive growth. We are seeking a dynamic and experienced VP of Customer Success to lead our customer success team, leveraging their expertise in consulting and SaaS Customer Success leadership to ensure our clients achieve maximum value from our solutions.

Location: Bay Area Preferred but will consider Remote

Key Responsibilities:

• Strategic Leadership: Develop and execute the customer success strategy in alignment with the company's overall objectives. Drive initiatives to enhance customer satisfaction, loyalty, and retention.
• Team Management: Lead, mentor, and inspire a high-performing customer success team. Foster a collaborative and customer-focused culture within the team, ensuring their professional development and growth.
• Customer Engagement: Build and maintain strong relationships with key customers. Collaborate with sales, product, and delivery teams to ensure seamless customer onboarding, implementation, and ongoing support.
• Customer Success Programs: Design and implement customer success programs, including training sessions, workshops, and webinars, to help clients maximize the value of Session AI's products and services.
• Feedback and Improvement: Gather customer feedback, analyze customer data, and work closely with product development teams to drive product improvements based on customer needs and preferences.
• Renewals and Upselling: Manage customer renewals and expansion opportunities. Work closely with sales teams to identify upselling opportunities and drive revenue growth from existing customers.
• Metrics and Reporting: Establish key performance indicators (KPIs) and metrics to measure the effectiveness of customer success initiatives. Provide regular reports and updates to the executive team.

Qualifications:

• Bachelor's degree in Business, Marketing, or related field; MBA required.
• Minimum of 4 years of experience in consulting, with a focus on customer relationship management and business strategy.
• At least 7 years of experience in SaaS Customer Success Leadership roles, preferably in a technology-driven environment.
• Proven track record of building and leading successful Customer Success teams in the SaaS Enterprise Software Industry.
• Strong understanding of Customer Success best practices, methodologies, and tools.
• Exceptional communication, negotiation, and presentation skills.
• Analytical mindset with the ability to interpret data and trends to drive informed decisions.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
• Passion for customer satisfaction and a deep understanding of customer needs and pain points in the SaaS industry.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance plans.
• Generous paid time off and flexible work arrangements.
• Professional development opportunities and ongoing training programs.
• A collaborative and inclusive work environment with a focus on innovation and creativity.

Session AI is an equal-opportunity employer. If you are a strategic leader with a proven track record in SaaS customer success and are passionate about delivering exceptional customer experiences, we invite you to apply for the position of VP of Customer Success at Session AI. Join us in shaping the future of customer engagement with cutting-edge AI technology.

The base salary range for this full-time position is $225,000 + Commission and other benefits.
Session AI’s salary ranges are benchmarked and are determined by role and level.
We offer an inclusive environment where you will be working with an innovative and collaborative team that strives for excellence.
We offer competitive salaries and benefits, including equity.