Vice President of Customer Success

Wisedocs is on a mission to make it easy and accessible for any company in the insurance, legal and medical space to understand medical documents quickly using AI (Artificial Intelligence). Every week, we process hundreds of thousands of pages of documents, saving our customers hours and hours of manual processing time, and helping them process medical claims much more quickly. 

We are searching for our first Vice President of Customer Success to join our Executive Leadership Team. This is a high impact role, and plays a critical role in ensuring customer satisfaction, retention, and expansion.  

This position involves overseeing the continued growth of our Customer Success team. This team is responsible for the implementation, success, growth, and support of our customers. You will be a key driver of sustainable revenue and long-term success by effectively managing the customer journey, leading a high-performance team,...

About Journey

Journey is the leading proactive mental health solution for modern companies. Our mission is to help all people live happier, healthier, less stressed lives. We are a rapidly growing tech startup, and we work with care and intention to create a high-performance company with the following in mind:

• Speed Wins. Make decisions, move quickly, and know that if things go wrong, it’s okay for you and the company. 
• Intuition, Then Data. We’re a data-driven company. We start with our instincts and then use data to validate our decisions and improve.
• Miles, Not Inches. Thinking small is a self-fulfilling prophecy. Favor bold ideas over incremental changes
• Customer-Obsession. We are obsessed with helping all people to live happier, healthier lives. We accomplish this by knowing our customers incredibly well and finding ways to make...

Are you ready to make your mark with a true industry disruptor? Session AI, the pioneer of in-session marketing, is looking to add talented team members to help us grow into the premier revenue tool for e-commerce. We work with some of the leading brands nationwide and we innovate how brands connect with and convert customers.

Session AI is a cutting-edge technology company revolutionizing the way businesses engage with their customers. Our AI-driven solutions empower businesses to deliver exceptional customer experiences and drive growth. We are seeking a dynamic and experienced VP of Customer Success to lead our customer success team, leveraging their expertise in consulting and SaaS Customer Success leadership to ensure our clients achieve maximum value from our solutions.

Location: Bay Area Preferred but will consider Remote

Key Responsibilities:

• Strategic Leadership: Develop and execute the customer success...