Part-time Operations Manager

We are seeking an Operations Manager to oversee customer onboarding and lead new customer implementations. This role is critical in ensuring a seamless transition for our clients, optimizing processes, and enhancing overall operational efficiency.

Requirements

Key Responsibilities

• New Customer Implementations: Lead the end-to-end implementation of new client projects, ensuring successful delivery from inception to completion. Collaborate closely with cross-functional teams, including product and customer support, as well as client stakeholders, to ensure a smooth launch. Establish and manage project timelines and milestones, prioritizing client satisfaction throughout the process. Regularly monitor and report on project progress to stakeholders.
• Customer Onboarding & Support: Manage the onboarding process for new tenants, working in tandem with our customer support specialists to ensure a smooth and timely transition. Ensure accurate and timely completion of onboarding tasks and documentation.
• Process Enhancement: Identify opportunities for process optimization and efficiency improvements within the operations workflow.
• Communication: Serve as a primary point of contact between internal teams and clients, facilitating clear and effective communication. Provide regular updates to stakeholders on project status and key milestones.

Requirements

Demonstrated experience in project management or operations management roles. Strong organizational abilities with meticulous attention to detail. Exceptional communication and interpersonal skills. Proven ability to work autonomously, prioritize tasks, and meet deadlines. Familiarity with HubSpot is advantageous.

Benefits

• Competitive salary with performance-based bonuses ($120k - $200k)
• Comprehensive health, dental, and vision insurance plans
• Flexible remote work options and generous vacation policy
• Professional development budget for training and conferences
• Company-sponsored social events and team outings
• Opportunities for career growth and advancement
• Collaborative and inclusive work culture