Part-time Operations Manager in California

Established, busy Pacific Palisades family is seeking a Household Manager to oversee the daily operations of our home. This is a part-time position with an estimated commitment of 12-18 hours per week, though this may vary. While much of the work may be accomplished remotely, in-person meetings with the Head of Family will take place weekly.

Responsibilities include but are not limited to:

• Managing existing household staff and members, including culinary and maintenance staff, landscapers, housekeepers, and pets.
• Creating, maintaining, and assuring adherence to staff and family schedules.
• Arranging appointments for residents’ personal and professional needs.
• Handling any miscellaneous household tasks as assigned, such as shopping, light bookkeeping, general errands, etc.
• Planning and organizing travel.
• Coordination of preliminary renovation efforts.
• General oversight and supervision...

We are seeking an Operations Manager to oversee customer onboarding and lead new customer implementations. This role is critical in ensuring a seamless transition for our clients, optimizing processes, and enhancing overall operational efficiency.

Requirements

Key Responsibilities

• New Customer Implementations: Lead the end-to-end implementation of new client projects, ensuring successful delivery from inception to completion. Collaborate closely with cross-functional teams, including product and customer support, as well as client stakeholders, to ensure a smooth launch. Establish and manage project timelines and milestones, prioritizing client satisfaction throughout the process. Regularly monitor and report on project progress to stakeholders.
• Customer Onboarding & Support: Manage the onboarding process for new tenants, working in tandem with our customer support specialists...