Operations Support Manager
Flex College Prep
Cupertino, california
Job Details
Full-time
Full Job Description
One of California’s leading educational service providers, FLEX College Prep, is seeking dynamic and customer-driven individuals to drive sales within assigned markets and provide outstanding service to its diverse client base. The Sales Operations Support Specialist performs a valuable role supporting the sales and operations departments as well a primary contact for clients. This position will report directly to FLEX’s Director of Academic Operations.
What you’ll do:
Operations Support
- Perform all administrative tasks related to FLEX services, ensuring smooth operations both in-person and online.
- Monitor and track data related to customer satisfaction and student progress.
- Oversee all of FLEX's California facilities, including coordinating lease agreements, and utilities, and maintaining a professional center aesthetic.
Sales Support
- Work with the Director for Academic Service Operations on sales promotions and pricing structures.
- Coordinate and Facilitate marketing efforts, including webinars, seminars, direct mailings, and more.
- Manage FLEX institutional partnerships, ensuring excellent student satisfaction.
- Ensure high standards of post-sale service and manage program data and analytics to enhance service quality.
- Maintain an updated CRM system, provide accurate sales forecasts, and optimize lead management.
- Respond to customer inquiries.
Where you’ll do it:
- Northern California: Cupertino or Palo Alto; occasional travel to Fremont and Irvine offices
Requirements
What we’re looking for:
- Bachelor’s degree required
- 2 or more years of sales operations experience is a must
- Experience working in education, college prep or related industry strongly preferred
- Strong MS Office and CRM database experience
- Strong interpersonal communication skills, ability to establish rapport with students, parents, and co-workers
- Excellent time-management, attention to detail, and organizational skills
- Proven ability to multi-task
Benefits
What we’re excited to give you:
- Compensation range: $60,000 - $70,000 annually
- Hybrid Schedule after first 90 days
- Opportunities for rapid growth and merit-based promotion
- 2 weeks paid time off + paid company holidays
- Eligibility to join the Credit Union of Southern California
- Complimentary WellHub membership
- Subsidized medical, dental and vision insurance
- Discounts for FLEX services
- Free food. Getting out of bed can be hard - coffee’s on us!