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Operations Support Manager

Flex College Prep

Cupertino, california


Job Details

Full-time


Full Job Description

One of California’s leading educational service providers, FLEX College Prep, is seeking dynamic and customer-driven individuals to drive sales within assigned markets and provide outstanding service to its diverse client base. The Sales Operations Support Specialist performs a valuable role supporting the sales and operations departments as well a primary contact for clients. This position will report directly to FLEX’s Director of Academic Operations.

What you’ll do:

Operations Support

  • Perform all administrative tasks related to FLEX services, ensuring smooth operations both in-person and online.
  • Monitor and track data related to customer satisfaction and student progress.
  • Oversee all of FLEX's California facilities, including coordinating lease agreements, and utilities, and maintaining a professional center aesthetic.

Sales Support

  • Work with the Director for Academic Service Operations on sales promotions and pricing structures.
  • Coordinate and Facilitate marketing efforts, including webinars, seminars, direct mailings, and more.
  • Manage FLEX institutional partnerships, ensuring excellent student satisfaction.
  • Ensure high standards of post-sale service and manage program data and analytics to enhance service quality.
  • Maintain an updated CRM system, provide accurate sales forecasts, and optimize lead management.
  • Respond to customer inquiries.

Where you’ll do it:

  • Northern California: Cupertino or Palo Alto; occasional travel to Fremont and Irvine offices

Requirements

What we’re looking for:

  • Bachelor’s degree required
  • 2 or more years of sales operations experience is a must
  • Experience working in education, college prep or related industry strongly preferred
  • Strong MS Office and CRM database experience
  • Strong interpersonal communication skills, ability to establish rapport with students, parents, and co-workers
  • Excellent time-management, attention to detail, and organizational skills
  • Proven ability to multi-task

Benefits

What we’re excited to give you:

  • Compensation range: $60,000 - $70,000 annually
  • Hybrid Schedule after first 90 days
  • Opportunities for rapid growth and merit-based promotion
  • 2 weeks paid time off + paid company holidays
  • Eligibility to join the Credit Union of Southern California
  • Complimentary WellHub membership
  • Subsidized medical, dental and vision insurance
  • Discounts for FLEX services
  • Free food.  Getting out of bed can be hard - coffee’s on us!

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