Operations manager

We're a team of innovators and skincare enthusiasts based in Los Angeles, redefining the skincare landscape with our acclaimed, effective, and easy to use products. Our products have won numerous awards and experienced explosive growth within a short period (only 3 years!), a testament to our commitment to quality, innovation, and intentional growth. We've gained a strong community of skincare lovers who swear by our revolutionary products.

Solawave is seeking an experienced and dynamic Operations Manager to oversee and optimize the day-to-day operations of our DTC, Amazon and Wholesaler fulfillment.  The Operations Manager will play a critical role in ensuring that 3PL and distribution operations run efficiently, meeting both customer demands and company goals. The ideal candidate will have a strong background in operations management, a keen eye for process improvement, and a passion for quality and efficiency.

Key Responsibilities

• Fulfillment Management: Oversee the entire fulfillment process for DTC, Amazon and wholesale partners from Netsuite to 3PL to ensure that products are shipped on time, within budget, and to the required KPI's. Troubleshoot any EDI, ASN or late order issues.
• Supply Chain & Inventory Management: Oversee the inventory at Amazon location and 3PL . Place assembling order to keep accurate inventory levels meets the forecast.
• Warehouse & Distribution: Manage 3PL for receiving, order processes, sku/BOM setup, shipping material inventory, monthly order forecast. Review monthly 3PL performance and warehouse invoice and follow up any dispute and quality issues.
• Retailer operation Management: Work with all retail partners, addressing their operations queries, concerns, and feedback efficiently. Complete new vendor set up, SKU set up and SKU management for EDI, promotional calendar submission forms specific to each retail partner and work within vendor portals, chargeback, return, invoice issues.
• Process Improvement: Continuously assess and improve operational processes to increase efficiency, reduce costs, and enhance product quality.
• Project management: Work closely with other departments, including sales, marketing, and customer service. Manage special projects or promotion programs for operation support.
• Reporting: Generate regular reports on operational performance, including DTC fulfillment SLA, inventory levels, monthly retailer shipping report, warehouse & shipping cost, etc

Requirements

• A minimum of 5 years of experience in operations, preferably in the beauty or fashion industry.
• At least 2 years in a project management position.
• Demonstrable analytical skills with proficiency in metrics evaluation.
• Strong proficiency in managing 3PL, retailer relationships and understanding the retail landscape.
• Experience with Netsuite, SPS and inventory analytics software.
• Ability to flex both creative and analytical muscles, applying out-of-the-box thinking to strategic problem-solving.
• A collaborative mindset and openness to feedback. You appreciate that great work is a product of collective effort and are comfortable expressing your ideas and changing your mind when presented with compelling perspectives.
• Proven ability to work collaboratively with cross-functional teams in a fast-paced and sometimes ambiguous start-up environment.
• A Bachelor’s degree in Business, Sales or a related field is required; a Master's degree would be a bonus.

Benefits

• The Operations Manager reports to the VP of Operations 
• Based in our LA office, located in Culver City, this role is expected to be in the office Monday through Thursday, with flex to work from home on Fridays
• Your base salary is just one part of your total compensation package. We carefully consider a wide range of factors to determine individual pay, including but not limited to job-specific skills, years of relevant experience, size of business & teams you’ve led and relevant education and/or professional training.  Please note that the base salary range provided in this posting does not include any bonus, equity, or benefits you may be eligible for.
• Equity: All Solawave employees will have the opportunity to own a part of the company through our Employee Stock Purchase Plan.
• Annual Bonus: This position is eligible to participate in our annual bonus program
• Healthcare Benefits: we offer competitive group medical insurance, disability benefits, dental and vision plans.
• Skincare Credit: Every employee receives free Solawave products plus $200 per quarter to try other skincare products on the market
• Competitive paid time off policy
• Basic life insurance covered by Solawave
• Our office: We have created a space where you will feel as comfortable as you would at home. We supply lunch Monday through Thursday, have a fully stocked kitchen, and sponsor a monthly happy hour. Our office is dog-friendly, so you don’t have to leave your faithful companion at home. Ergonomic chairs and adjustable standing desks ensure your comfort throughout the day. Meeting pods and telephone booths allow you to have confidential conversations, brainstorm ideas, or simply find a quiet corner when you need that extra focus. This is the place where you can be you and collaborate with some amazing people.