Operations Manager

As the Operations Manager, you will be responsible for managing processes related to housekeeping, maintenance, and QC in Track PMS. You will also manage projects related to field operations, train newly recruited employees, and audit and inspect operational work assignments to ensure the business goals of the company are achieved.  

Responsibilities

• Manages core operational systems and processes  
• Ensures Housekeeping work orders are completed as per company standard  
• Maintains compliance with operations expenses and budget  
• Manages projects for organizational improvement  
• Manage and organizes supply inventories regionally  
• Responsible for administration, including invoicing, vendor scheduling and package/delivery management  
• Performs pre-arrival inspections of homes to ensure quality standards  
• Promptly reports/corrects any inconsistencies/maintenance issues with speed and accuracy to ensure guest satisfaction  
• Assists with guest and owner needs, including responding to after-hours calls (evenings and weekends) in a timely manner  
• Performs light maintenance tasks (swap propane tanks, change light bulbs, etc)  
• Assists Purchase department in selecting suppliers for items related to Housekeeping  
• Organizes on-the job training and evaluates its effectiveness  
• Assists in sourcing vendors, ensuring enough bandwidth.  
• Maintains compliance with company policies and procedures  

• Conducts and collaborates in daily briefing with operations team members  
• Coordinates the preventive maintenance schedules for units  
• Coordinates with all departments in daily reporting and operations  
• Assist in creation of work orders  
• Performs other duties as needed

Requirements

• Associate’s Degree or equivalent practical experience  
• Minimum two (2) years in operations role  
• Experience working in the hospitality industry  
• Working knowledge of housekeeping and hospitality industry standards.
• Fluent English verbal/written skills  
• Strong organizational and time management skills, combined with outstanding written and oral communication skills  
• Supervisory skills combined with the ability to manage a team and hold team accountable  
• Ability to train, coach and develop team  
• Ability to adapt quickly to changing priorities, paired with problem resolution skills  
• Superior customer service skills  

• Ability to work self-directed  

Working Conditions

• Regularly scheduled hours may include nights, weekends, and holidays. Schedules vary based on business need so flexibility is expected.  
• While performing the duties of this job, the employee is regularly required to talk or hear.  The employee is frequently required to stand; walk; use hands and reach with hands and arms.  The employee is occasionally required to sit, climb, balance, stoop, kneel, crouch, or crawl.   
• The employee must frequently lift or move up to 10 pounds and occasionally lift up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus  

Compensation

$70,000 - 75,000/ year

Benefits

• Competitive Compensation
• Health, Dental, and Vision Coverages
• 401k with match
• Career advancement opportunities
• All the equipment you’ll need to be successful
• Join a team that truly lives their values and company culture

Grand Welcome is proud to be an equal opportunity employer (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or genetics. Differences are what make us better. We will ensure that all individuals with disabilities are provided appropriate accommodation to participate in the hiring process, perform core job responsibilities, and receive other benefits and privileges of employment. Please contact us to request accommodation.