Office and Facilities Coordinator

This role is the first point of contact for customers, employees, and guests, handling inquiries and concerns while also managing the office. Responsibilities include acting as a hospitality coordinator, maintaining a comfortable work environment, overseeing housekeeping, coordinating maintenance, ordering supplies, and managing food and beverage expenses. This person represents our brand and workplace culture while also ensuring the safe, reliable, and efficient operation of buildings, systems, and equipment. They serve as the primary resource for maintenance and building operations, helping to prevent chronic issues from becoming critical events. This role works closely with the People Operations Manager to support an effective and comfortable workplace.

Responsibilities

• Manage incoming service tickets.
• Identify and assess customer needs to achieve satisfaction.
• Handle customer complaints, provide appropriate solutions, and alternatives within a reasonable amount of time.
• Act as the organization's gatekeeper.
• Escort guests to the right staff member or meeting space.
• Provide general support to visitors, ensuring their visit is positive.
• Coordinate office operations, including ordering supplies, maintaining cleanliness, distributing mail, and general housekeeping.
• Work with the People Operations Manager to ensure new employees are equipped for their first week.
• Conduct weekly TOTW Meetings and manage Monthly Newsletters in collaboration with the People Operations Manager.
• Oversee vendors and maintain building functionality, addressing building issues and routine checks.
• Provide on-call support for security, safety, utility, or emergency issues.
• Process facility payables in a timely manner and monitor costs over time.
• Identify enhancements to ensure compliance with regulations, codes, or best practices.
• Engage appropriate Bethel support teams as needed (e.g., IT, maintenance, custodial, security).
• Minimize building system interruptions due to preventable or foreseeable failures.
• Oversee Oregon Street cleaning, landscaping, security, pest control, and vendor utilities.
• Ensure all Oregon Street units are stocked with necessary supplies.
• Manage financial aspects of Oregon Street purchases and repairs, including gathering quotes and obtaining approvals.
• Oversee Caterpillar Building cleaning, security, invoices, and repairs.
• Serve as the point of contact for the Caterpillar property manager.
• Assist the Caterpillar property manager with repairs and maintenance.

Requirements

• High school diploma; college degree preferred.
• Prior administrative or customer service experience.
• In-depth understanding of Google Workspace.
• Ability to organize a daily workload by priorities.
• Must be able to meet deadlines in a fast-paced, quickly changing environment.
• Excellent time management.
• A proactive approach to problem-solving with strong decision-making skills.
• Professional level verbal and written communications skills.
• Strong attention to detail.
• Skilled in handling confidential information.
• Personable.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Life Insurance (Basic, Voluntary & AD&D)
• TeleHealth: HealthiestYou (24-hour doctor/prescription access)
• Wellness Resources
• Paid Time Off (Vacation, Sick, Jury Duty, Bereavement Leave & Public Holidays)
• Cafeteria 125 Benefit Premium Pre-Taxing Option
• Retirement Plan (403b, IRA) with Retirement Fund Matching
• Free Bethel.TV Equip Plan (Exclusive access to conferences, services, classes, shows, and more!)
• Free Bethel Leaders Network ENGAGE membership - Full Access to the Online Platform
• Free Staff Lunches
• 20% Discount on most Items in the Bethel Bookstore and Bethel Music online store
• Invitation to attend Select Conferences
• Opportunity to work with some of the most passionate lovers of Jesus in the world!