Manager, IT

About OUAI

More than just hair care, it’s a OUAI of life. Founded by celebrity stylist Jen Atkin, OUAI’s mission is to give you the confidence to win life your OUAI. OUAI (pronounced “way”) is a line of hair, body and fragrance products that are cruelty-, paraben-, & sulfate-free, safe for color treated hair and packed with good-for-you ingredients. OUAI’s fragrances have cult followings and transport you to the cities they were inspired by around the world. Shop theouai.com and join the community @theouai to be part of the conversation. OUAI evokes a cool and casual vibe that has attracted a roster of star clients and 2MM+ Instagram followers.  With its commitment to community, inclusivity and diversity, OUAI seeks to create positive change in society through its products, services, and community initiatives. OUAI is here to give you the confidence to win life your OUAI with products you can relate to, finally. 

What’s it like to work here?  

Our culture is driven by our brand ethos (fun, purposeful and approachable) and our 5 Culture Codes. (1.) We Aren’t Afraid to Go First. (2.) We Don’t Compete, We Collaborate. (3.) We Ask Questions to Find the Best Answers. (4.) We Keep it Real, No Matter What. (5.) We Work Hard and Live Well.  

Our flexible trust-based culture is rooted in respect, empathy and compassion and is driven by employees who love doing great work and care deeply about the brand and each other.  

The Role? 

Position Summary:
As IT Manager at OUAI, you will play a pivotal role in ensuring the delivery of world-class technical support to our internal staff. You will be responsible for overseeing all IT-related matters, managing projects, and leading the IT team. This role represents the entire internal IT department and requires an experienced IT professional who is well-versed in all aspects of IT support and cybersecurity.  

Requirements

What You’ll Do: 

• Oversee support for onsite and remote workers daily, in collaboration with our external IT partner.  
• Coordinate with external IT partners regarding the shipment of supplies and peripherals to new hires and internal employees when needed.  
• Lead and provide support for all IT projects internally and in collaboration with external partners.  
• Act as an ambassador for IT initiatives within the organization and build cross-functional relationships.  
• Manage IT initiatives and budget associated with spending, identifying redundancies, and implementing cost-saving solutions.  
• Bring extensive hardware and software technical experience and acumen to the team, acting primarily in an oversight role but also providing direct support as needed.  
• Provide leadership and guidance on network administration and security, including diagnosing and troubleshooting network-related issues, performing preventive maintenance, and implementing data security practices.  
• Work in partnership with P&G to manage third party governance and risk management  
• Provide end-to-end IT support for HR onboarding, offboarding, and daily operations, including user account management, hardware/software support, and data security.  
• Collaborate with the HR department to ensure seamless technology integration, troubleshoot issues, and deliver timely solutions.  
• Maintain accurate documentation, offer training, and identify opportunities for process improvement within HR-related IT functions.  

What You’ll Bring: 

• Bachelor’s degree from an accredited college or relevant technical experience.  
• 4+ years of experience in technical customer support experience, with at least 2 years in a managerial position. 
• Culture Code - We Don't Compete We Collaborate – is crucial for the IT Manager role at OUAI as it fosters teamwork, effective project management, knowledge sharing, cybersecurity vigilance, and overall organizational success.  
• This is a hybrid role, requiring a combination of remote work and in-office presence. The successful candidate must be located in Los Angeles (LA) or be willing to relocate 
• Extensive experience with Mac OS and Windows 10 troubleshooting and support.  
• Experience working with Azure AD is a plus  
• Comfortable working in a fast-paced environment and providing wide-ranging technical assistance.  
• In-depth practical knowledge of troubleshooting and administration of commonly used applications.  
• Strong network administration and troubleshooting background.  
• Superior attention to detail, organizational skills, and leadership abilities.  
• Effective communicator with the ability to influence and champion new initiatives. 

Benefits

Benefits 

• Annual Base Salary Range is $90,000 - $100,000 (based on experience) 
• Medical + Dental + Vision  
• Unlimited PTO  
• 25+ Paid Holidays 
• Matching 401k program 

• Quarterly OUAI Product Stipend + Employee Discounts 
• Flex Fridays 
• Employee HSA and FSA 
• Education reimbursement 
• Hybrid work reimbursement 
• Move Your OUAI (Exercise Reimbursement) 

Immigration Sponsorship is not available for this role. OUAI does not sponsor candidates from non-immigrant visas or permanent residency expect in some areas that in OUAI’s sole discretion require highly specialized backgrounds.