Key Account Director

About Us:

At Botrista, we are transforming beverage culture with intuitive drink-making technology guided by Nature herself. By allowing restaurants to easily expand menus without added complexity, we’re driving incremental growth with the push of a button.

Awarded as one of the Best California Startups in 2023, our beverage solution has created a new industry category, universally applicable to any cuisine, demographic and business. Our machines are being rapidly deployed around the country for customers to experience & enjoy.

We deliver a world of flavors at your fingertips by sourcing top-tier ingredients from around the globe. Thanks to valuable data collected through our integrated CloudBar system, we easily guide our partners through their drink menu innovation.

Each drink is crafted by nature, and perfected by innovation - we’d love to have you be a part of it.

Position Summary:

Botrista is seeking a Regional Director, Account Management to manage Account Managers within our organization and own the senior relationship at key enterprise accounts. This role will be based in the Los Angeles area. The successful candidate will have a strong history of managing high achieving professionals, exquisite attention to detail, a great ability to manage customer relationships, and is comfortable in the dynamic environment of a startup. In this role you will oversee the enhancement of Customer Success playbooks, where your testing/results will create repeatable models. You will be responsible for the brand relationship in a given region plus managing a set of Account Managers..

About the Role:

Botrista is seeking an experienced Key Account Director from the food & beverage industry to own strategic relationships with restaurant executives. In this role you’ll work closely with our partners to develop and execute strategic beverage programs which drive mutually beneficial revenue outcomes.

As Key Account Director you will have the opportunity to craft and propose beverage LTO’s, strategic menu changes, craft rollout schedules, and support in location expansion efforts. You will also own ongoing partner communications, including weekly touchpoints and quarterly business reviews with c-level executives. 

In addition to executive level relationships, being “in-touch” at the location level is critical; you will visit and own relationships with influencer franchisees and regional directors to build a network of positive references and solid understanding of ground level feedback.

Qualifications: 

Industry Experience:

Minimum of 4 years of experience in the food and beverage industry, preferably in a key account management or similar role.

In-depth knowledge of the restaurant industry, including trends, challenges, and competitive landscape. Beverage experience is an asset. 

Relationship Management Skills:

Proven track record of building and maintaining strategic relationships with restaurant executives and key stakeholders.

Strong communication and negotiation skills to effectively collaborate with partners and drive mutually beneficial outcomes.

Reporting and Presentation Skills:

Proficiency in preparing and delivering comprehensive reports and presentations for C-level executives.

Strong attention to detail and ability to convey complex information in a clear and concise manner.

Strategic Thinking:

Ability to develop and execute strategic beverage programs aligned with business objectives.

Experience in crafting and proposing Limited Time Offers (LTOs) and menu changes to drive revenue growth.

Project Management:

Proficiency in creating rollout schedules for new beverage programs and supporting location expansion efforts.

Ability to manage multiple projects simultaneously and ensure timely execution.

Analytical Skills:

Strong analytical skills to analyze market data, performance metrics, and customer feedback to inform decision-making and drive continuous improvement.

Leadership Abilities:

Demonstrated leadership skills to lead cross-functional teams and drive alignment towards common goals.

Experience in providing mentorship and guidance to team members to foster professional growth and development.

Customer Focus:

Customer-centric mindset with a focus on delivering exceptional service and value to restaurant partners.

Ability to anticipate customer needs and proactively address issues to maintain high levels of satisfaction and loyalty.

Travel Flexibility:

Willingness to travel frequently (75%) to visit restaurant locations, meet with partners, and attend industry events as needed.

Ability to adapt to changing schedules and priorities while on the road.

Results Orientation:

Track record of achieving or exceeding revenue targets and key performance indicators (KPIs) in previous roles.

Ability to set ambitious goals, develop action plans, and execute strategies to drive business growth and profitability.

Requirements

Minimum Qualifications:

• Bachelor’s degree or equivalent work experience
• 5-7 years in a customer facing or business experience; sales, customer success, marketing or account management experience
• 1-2 years of management experience
• Passion for delivering exceptional customer experiences and advocating for the customer's needs
• Proven track record of managing and growing customer accounts, achieving targets for renewal, upsell, and cross-sell
• Strong communication skills, with the demonstrated ability to articulate complex ideas and influence stakeholders at all levels
• Excellent problem-solving and analytical skills, with the ability to identify patterns and trends in data to inform decision-making
• Strong project management skills, with the ability to prioritize and manage multiple tasks and projects simultaneously
• Ability to travel: 50%+

Minimum Qualifications:

• Bachelor's degree in business management, hospitality, technology management, similar or equivalent business experience ideal
• 4+ years of experience in restaurant management, food-service channel, or in a related industry
• Demonstrated success in executing innovation to deliver on time, within budget, and to consumer and internal expectations
• The ability to adapt to fast changing environments
• Familiarity with business travel, Slack, PowerBI, Salesforce, ClickUp
• Up to 75% Travel

Salary Range:

$120,000 - $160,000 per year

Plus bonus and stock options

Benefits

·       Fully company-paid Medical and 99% company-paid Dental and Vision Insurance

·       15 days Paid Time Off, 7 sick days, 14 holidays, Wellness Benefits, Cell Phone and Internet reimbursement, 401K

·       Beautiful new SF office with outdoor rooftop workspace

·       Free beverages with our Bot, snacks, and Wednesday lunches