IT Service Coordinator

Are you passionate about providing top-notch IT support and ensuring smooth client operations? Do you thrive in a dynamic environment where problem-solving and teamwork are essential? If so, we have an exciting opportunity for you!

Company Overview:

Starting in 2009, owner and CEO Joe Gregory started Grapevine MSP Technology Services in the middle of a recession with the vision to partner with small businesses to provide innovative technology solutions. Our team at Grapevine MSP has grown exponentially, with 60+ employees. We serve small to enterprise businesses throughout the Central Valley. Services include proactive IT support, infrastructure management, strategic IT consulting services, phone system solutions, 24×7 help desk services, staff augmentation, managed cloud services, cybersecurity, and more.

At Grapevine MSP, we pride ourselves on delivering exceptional IT solutions and support to businesses of all sizes. Focusing on innovation and customer satisfaction, we strive to exceed expectations and build long-lasting relationships with our clients. As we continue to grow, we seek a talented individual to join our team as an IT Service Coordinator.

Grapevine MSP is a multiple INC 5000 award recipient, including the MSP Global 501 List of Top Managed IT Service Companies. Locally, they have received numerous recognitions/awards for Best of the Best. They are a Microsoft Tier-1 Solutions Provider.

Position Overview:

As an IT Service Coordinator, you will play a crucial role in ensuring the seamless delivery of IT services to our clients. You will coordinate service requests, manage client communications, and collaborate with our technical team to resolve issues efficiently. This role requires strong organizational skills, excellent communication abilities, and a passion for delivering exceptional customer service.

Requirements

• Act as the primary point of contact for clients, responding to service requests and inquiries promptly and professionally.
• Coordinate and schedule service appointments with clients and technical staff, ensuring timely resolution of issues.
• Maintain accurate records of service requests, updates, and resolutions using our ticketing system.
• Monitor service tickets and escalate issues when needed to ensure prompt resolution and client satisfaction.
• Communicate effectively with clients to provide status updates, gather information, and meet their needs.
• Proactively identify opportunities to improve service delivery processes and procedures.
• Monitor technicians' schedules to ensure accurate and prompt arrival times.
• Handle incoming phone calls related to sales opportunities, working with customers and sales representatives to handle pre- and post-sale activities.
• Develop knowledge about each customer's business, requirements, and network.
• Become familiar with training materials related to job tasks and requirements.
• Maintain a competent understanding of our company's capabilities and goals.

Qualifications:

• Previous experience in Service Coordination/Dispatch, IT, or other related fields
• Strong organizational skills, interpersonal skills, and attention to detail.
• Excellent written and verbal communication skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency with ticketing systems and essential IT tools.
• Knowledge of IT service management principles is a plus.
• A positive attitude and willingness to learn and grow in a dynamic team environment.
• Office 365
• Dependable

Benefits

• Competitive Pay
• 401K Plan with matching pay contributions
• Grapevine MSP offers access to low-cost, high-quality healthcare options, "Health, Dental, and Vision."
• Vacation time
• Paid Sick Time
• Performance Bonuses
• Work Anniversary Recognition
• Equipment and Tools Provided
• Plenty of training courses are covered if you want to advance further; Grapevine MSP offers Growth and Development Plans with Industry-Specific Training.
• Team Events
• Social Events.

If you are ready to take your career to the next level and make a difference in the lives of our clients, we want to hear from you! Please apply now to join our team as an IT Service Coordinator and be part of our journey to success.