IT Operations Specialist

XperiencOps, Inc., is seeking an IT Operations Specialist with a focus on Helpdesk support to join our dynamic team. This essential role involves managing day-to-day IT operations, providing first-level support for software, hardware, and networking issues, and ensuring the seamless operation of our IT infrastructure. The specialist will serve as the first point of contact for our employees, offering efficient and effective solutions to maintain our operational flow.

Key Responsibilities:

First-Level Support: Act as the primary contact for resolving issues related to hardware, software, and networking, ensuring timely and effective solutions for all users.

Engineering Application Management: Administer and support engineering applications, managing access controls and facilitating the smooth execution of software development processes.

Corporate Application Oversight: Manage standard corporate applications, such as the Office 365 suite, ensuring users have seamless access and functionality.

Mobile Device and Application Management (MDM): Utilize Microsoft Intune for comprehensive mobile device management, overseeing device compliance, application deployment, and security policies.

Identity and Access Management (IAM): Manage user identities and access rights using Microsoft Entra, ensuring secure and efficient access to all necessary systems and information.

Service Desk Management: Operate and maintain the service desk using Jira, handling ticketing processes, problem tracking, and resolution to maintain high service levels.

Requirements

• Proven experience as an IT Helpdesk Specialist, Systems Administrator, or similar role, with a strong background in managing IT operations and support.
• Comprehensive knowledge of Microsoft 365, GitHub, MacOS, PC environments, Microsoft InTune, and basic networking concepts.
• Advanced troubleshooting and problem-solving skills, with a history of effective issue resolution.
• Familiarity with IT service management tools, particularly Jira Service Management.
• Strong communication and interpersonal abilities, with the skill to convey technical information to a diverse audience.
• Commitment to excellent customer service, attention to detail, and organizational prowess
• Relevant IT certifications like CompTIA Security+, Microsoft Certified: Security, Compliance, and Identity Fundamentals, Microsoft Certified: Enterprise Administrator Expert, and CompTIA Network+ are preferred.

Location

• This is a full-time, onsite position based in our Pleasanton, CA office. The successful candidate will be required to report to the office 5 days a week.