IT Helpdesk Support (NIGHT SHIFT)

Grapevine MSP Technology Services seeks a proactive and reliable Night Shift IT Team Member to manage and support our IT infrastructure during overnight hours. This role is crucial for maintaining our systems' performance, security, and availability. The ideal candidate will have a solid technical background, excellent problem-solving skills, and the ability to work independently.

Responsibilities

• Provide in-depth technical support.
• Communicate with the end-user for problem analysis before providing a solution.
• Develop a deep understanding of our company products.
• Provide orientation and guidance to users on operating new software and computer equipment.
• Organize and schedule upgrades and maintenance without deterring others from completing their work.
• Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging, etc.)
• Maintain records/logs of repairs and fixes and maintenance schedule.

Requirements

• Extensive experience or proven work experience
• Be capable of providing quick resolutions and solutions for small tasks
• Thorough knowledge of helpdesk processes and customer service
• Excellent communication ability
• Outstanding organizational and time-management skills
• Ability to perform remote troubleshooting and provide clear instructions
• Hands-on experience with all workstation versions of Windows; familiar with Mac OS environments; an In-depth understanding of diverse computer systems and networks
• Comprehensive understanding of Active Directory management
• Working knowledge of office automation products and computer peripherals, like printers and scanners
• Knowledge of network security practices, anti-virus programs, and data privacy principles
• Familiar with Microsoft Office Suite setup and repair
• Excellent diagnostic and problem-solving skills
• Participates in research and development initiatives when requested.

Benefits

• Competitive Pay
• 401K Plan with matching pay contributions
• Grapevine MSP offers access to low-cost, high-quality healthcare options, "Health, Dental, and Vision."
• Vacation time
• Paid Sick Time
• Performance Bonuses
• Work Anniversary Recognition
• Equipment and Tools Provided
• If you want to advance further, there are plenty of training courses; Grapevine MSP offers Growth and Development Plans with Industry-Specific Training.
• Team Events
• Social Events