IT Helpdesk Support (NIGHT SHIFT)

Grapevine MSP Technology Services seeks a proactive and reliable Night Shift IT Team Member to manage and support our IT infrastructure during overnight hours. This role is crucial for maintaining our systems' performance, security, and availability. The ideal candidate will have a solid technical background, excellent problem-solving skills, and the ability to work independently.

Responsibilities

• Provide in-depth technical support.
• Communicate with the end-user for problem analysis before providing a solution.
• Develop a deep understanding of our company products.
• Provide orientation and guidance to users on operating new software and computer equipment.
• Organize and schedule upgrades and maintenance without deterring others from completing their work.
• Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging, etc.)
• Maintain records/logs of repairs and...