Intake Client Services

As an Intake Client Services with Personal Injury Experience at Royalty Medical Solutions, you will be responsible for facilitating the intake process for personal injury cases. You will be the first point of contact for clients and will help gather necessary information to initiate the claims process.

Key responsibilities include:

• Answering phone calls and emails from clients seeking legal assistance for personal injury cases
• Gathering necessary information such as client details, accident details, and insurance information
• Assisting with the completion of intake questionnaires and forms
• Entering client information into the case management system accurately and efficiently
• Communicating with attorneys and other team members to ensure smooth transition of cases
• Providing exceptional customer service to clients and addressing any inquiries or concerns
• Adhering to confidentiality and privacy policies and maintaining client confidentiality
• Assisting with other administrative tasks as needed

Requirements:

• Prior experience in a similar role, preferably in a law firm or legal setting
• Knowledge of personal injury claims process and terminology
• Excellent communication and interpersonal skills
• Strong attention to detail and ability to accurately input data
• Ability to handle sensitive and confidential information with discretion
• Proficiency in Microsoft Office Suite and other relevant software
• Organizational and time management skills
• Ability to work independently and in a team
• High level of professionalism and commitment to providing excellent customer service

Requirements

• Prior experience in a similar role, preferably in a law firm or legal setting
• Knowledge of personal injury claims process and terminology
• Strong attention to detail and ability to accurately input data
• Proficiency in Microsoft Office Suite and other relevant software
• Organizational and time management skills
• Ability to work independently and in a team

Benefits

This is a direct hire opportunity with our client. Full benefits will be offered.

Royalty Medical Solutions is committed to providing an inclusive and welcoming environment for all members of our community and ensuring that no person is excluded from participation in or denied the benefits of our services on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, or any other characteristic protected by applicable law. We prohibit discrimination in all its forms and are dedicated to promoting diversity, equity, and inclusion.