Inside Account Manager

Inside Account Manager | Role Description

Applicants must be in the Southern CA area

Ewing Inside Account Managers serve as the front line of new business acquisition, re-activation of lapsed customers, and retaining and acquiring new business from existing customers. Ewing Inside Account Managers provide meaningful service to our customers in the most pleasant and professional manner possible through primarily phone and email conversations. Inside Account Managers are expected to support branch and sales efforts by performing the tasks and activities required that would improve customer relationships, as well as provide customer support and service. Additional requirements include completion of tasks assigned to them as well as accurately maintaining customer information in the company CRM. The job performance of an Inside Account Manager will be evaluated based upon their effectiveness in executing the duties and responsibilities listed below.

Requirements

Responsibilities:

• Acquire new business through prospecting and lead follow-up
• Re-activate lapsed customers by identifying opportunities for re-engagement
• Retain and grow business from existing customers through effective account management techniques
• Provide outstanding customer service through phone and email interactions
• Support branch and sales efforts in improving customer relationships
• Properly maintain customer information in the company CRM
• Complete assigned tasks in a timely and efficient manner

Requirements

• Spanish / English Bilingual Preferred
• Prior experience in sales, account management, or customer service preferred
• Excellent verbal and written communication skills
• Strong problem-solving and decision-making abilities
• Ability to work well in a team and collaborate with others
• Proficiency in using CRM software and other basic computer skills
• Highly organized and detail-oriented
• Ability to multitask and prioritize tasks effectively
• Self-motivated and goal-oriented
• Valid driver's license and willingness to travel as needed

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources
• Profit Sharing

We have the 4 C’s that make your job a career!

Career Development- To invest in your personal and professional growth, we offer a variety of training resources.

Compensation- We offer competitive market wages, great benefits, PTO & bonus potential!

Culture- We are family-owned, which gives us a unique culture, and we have fun with everything we do!

Care- We care about all our employees because we would not be where we are now (creeping up on 100 years) if it weren’t for you!