Global Security Operations Center Team Lead

Control Risks is seeking a GSOC Program Specialist to join our team in supporting a major technology client. This role is crucial for enhancing our client’s security operations and ensuring readiness to respond effectively to various threats.

This position will be based in San Jose, CA.

Key responsibilities include:

• Responsible for staff onboarding, training, drilling, quality inspection, shift rostering, developing SOPs and other operation management;
• Provide regular & ad hoc business reports per client requirements;
• Lead operation process optimization, identify problems or risks in the workflow, submit improvement plans, and assist in solving them;
• Regularly liaise with client to ensure that client's issues are resolved in a timely manner, and ensure GSOC Operators/ Shift Leaders are aligned with overall vision/strategy;
• Step in to support GSOC operations, as needed

Requirements

• College degree or above
• Minimum 2 years GSOC experience (ideally in program management/supervisory/leadership capacity);
• Proficient in using office software, with excellent document & technical writing skills;
• Proficiency with data analytics and problem-solving skills;
• Adapt at identifying and addressing customer needs
• Ability to develop and manage programs, including prioritizing tasks, tracking key performance indicators (KPIs), planning, allocating resources, executing, and overseeing progress.
• Proficiency in global risk event monitoring, OSINT tactical intelligence, CCTV, alarm monitoring/response and incident/emergency response protocols.
• Solid verbal and written communication skills

Benefits

• Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarized in the full job offer.
• We operate a discretionary bonus scheme that incentivizes and rewards individuals based on company and individual performance.

The base salary range for this position in California is $85,000-$95,000 per year. Exact compensation offered may vary depending on job-related knowledge, skills, and experience. This information is provided per California SB 1162.