Global Security Operations Center Team Lead

Control Risks is seeking a GSOC Program Specialist to join our team in supporting a major technology client. This role is crucial for enhancing our client’s security operations and ensuring readiness to respond effectively to various threats.

This position will be based in San Jose, CA.

Key responsibilities include:

• Responsible for staff onboarding, training, drilling, quality inspection, shift rostering, developing SOPs and other operation management;
• Provide regular & ad hoc business reports per client requirements;
• Lead operation process optimization, identify problems or risks in the workflow, submit improvement plans, and assist in solving them;
• Regularly liaise with client to ensure that client's issues are resolved in a timely manner, and ensure GSOC Operators/ Shift Leaders are aligned with overall vision/strategy;
• Step in to support GSOC operations, as needed
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