Field Service Technician - Level 2
CyberTrust IT Solutions
Lake Forest, california
Job Details
Full-time
Full Job Description
Employment Type
Full-Time – In our Lake Forest, CA office
We are a cloud and managed IT service provider with offices in Lake Forest, CA. We seek top-notch talent to supplement our help desk and field service team.
Here is what we are looking for:
Someone who embraces our company values:
- Do the right thing.
- Do what you say.
- Be eager to help.
- Get it done.
- Be humbly confident.
Someone who understands our core mission:
- No Band-Aids (quick fixes)
- High accountability
- Able to maintain healthy relationships with customers, vendors, and other staff members.
Requirements
Skills required:
- Working knowledge of Windows server (2016-2022)
- Solid Desktop support experience with Windows 11
- Solid networking experience with switches, firewalls, and connectivity issues
- Working knowledge of Microsoft Remote Desktop and Azure AVD
- Exposure to image-based backup solutions (Veeam, Unitrends, Datto BDR)
- Solid experience with Microsoft Office 365 Products (Entra ID, Intune, Office Suite)
- Exposure to network monitoring tools
- Great problem-solving skills
- Communicates well both within your team as well as directly with customers
- Loves people and knows how to be friendly, kind and upbeat
- Likes to work with people, solving problems and learning new things
- Likes to be in the field daily at different client site locations
- Likes to have a different variety of work everyday
EXTRA - nice to have skills:
- Linux
- IOS and Android
- Deep switching/routing experience
- Microsoft Azure Virtual Desktop
- VMWare and MS Hyper-V virtualization experience
- 3CX PBX VOIP phone systems
- Experience with industry-standard MSP tools like:
- ConnectWise Manage PSA
- ConnectWise Command RMM
- IT Glue Documentation
Absolute Requirements:
You must have reliable transportation to drive to/from client sites. You will be reimbursed for mileage at the IRS-approved rate per mile.
You must be a citizen of the United States.
Background checks and drug testing is required.
If you have 3+ years of experience working in a fast-paced, friendly, and team-oriented environment, we are looking for you! Show us that you GET IT, WANT IT, and have the CAPACITY to do the job.
Benefits
Benefits:
· Competitive Salary
· Medical, Dental, and Vision- Insurance
· Company-paid Life/AD&D company paid
· Paid holidays
· Paid Vacation
· Career advancement opportunities and career planning/certifications
· Technical certification & leadership training